SmartBear Software

Zephyr

Composite Score

7.3 /10

CX Score

7.3 /10

23 Reviews Write a Review

Claim Software

What is Zephyr?

Software Testing As Agile As You Need It to Be Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility.

Company Details

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Zephyr Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zephyr.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zephyr?

12% Negative

3% Neutral

85% Positive

Pros

Friendly Negotiation
Respectful
Acts with Integrity
Transparent

Feature Ratings

Average 78

Test Planning

Test Data Management

Artifact Traceability

Test Script Editor

Regulatory Compliance

Test Run Workflow Manager

Test Case Generator

Audit Log

Analytics and Reporting

Artifact Management

Test Coverage Analysis

Vendor Capability Ratings

Average 76

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Zephyr Reviews

Paul F.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Clunky & Not Intuitive

Likeliness to Recommend

2 /10

What differentiates Zephyr from other similar products?

Very hard to use and not intuitive. Offers the same manual testing items as everyone else.

What is your favorite aspect of this product?

Directly integrated into Jira.

What do you dislike most about this product?

Not intuitive. Hard to use because it's very confusing to use.

What recommendations would you give to someone considering this product?

There are many other test documentation tools out there. Do a demo and you will see how hard it is to use.

Pros

Reliable
Security Protects
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Less Inspiring
Less Performance Enhancing
Less Productive

Jaimin D.

Role: Operations
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Absolutely nice product to use....

Likeliness to Recommend

9 /10

What differentiates Zephyr from other similar products?

It is user friendly. More efficient. In terma of operations, it is easy to access. All in all, it is recommended.

What is your favorite aspect of this product?

The most favorite aspect of this product is customer support and project implementation.

What do you dislike most about this product?

All in all some bugs are still there. But they are improving always.

What recommendations would you give to someone considering this product?

Some time you report the bugs in the system. But it erases the whole work done before. We can have that improved.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Vishnu Kumar R.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Test Management for all team sizes

Likeliness to Recommend

7 /10

What differentiates Zephyr from other similar products?

It has a nice GUI to show the linkage between all test artifacts such as defects, user stories, test cases, and requirements in the sprint cycle. As per my experience I have seen exporting test cases to excel is most common in all other tools whereas in Zephyr we can export test cases into word as well.

What is your favorite aspect of this product?

It is very handy and easy to manage. Since it gives a great GUI to link all artifacts of the test cycle, I easily jump to all artifacts and do my work on a daily basis. SInce All are linked to each other, modification at any place gets reflected immediately at all places and it helps to work smoothly.

What do you dislike most about this product?

To import test cases from other places, it asks for an addon that is browser-based. So whenever the browser gets updated, it also asks to update the addon. But due to no admin rights, we get stuck sometimes for few hours until our request got approved for addon installation on the browser.

What recommendations would you give to someone considering this product?

It's a nice product to use to manage the test cycles and complete test management. Gives a good GUI to the user to manage all artifacts and link them together. If gets compare with other tools in the market then this is one of the cost-effective solutions which can help you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zephyr

What is Zephyr?

Company Details

Need Assistance?

Awards & Recognition

Zephyr Ratings

80 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Zephyr?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Test Planning Build test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Test Data Management Secured management and access of test data.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the business process.

Test Script Editor Write and modify test scripts in a scripting languge (e.g. VBScript, JavaScript, Python) within a coding editor.

Regulatory Compliance Templated test cases for regulatory requirements and industry guidelines (e.g. GAMPS, SOX, HIPAA, OWASP, ISO)

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing. Automation is initiated internally by test management solution.

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Audit Log Complete record of all changes made to entities within the test management solution. Teams can monitor and trace every change.

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zephyr Reviews

Paul F.

Clunky & Not Intuitive

Likeliness to Recommend

Pros

Cons

Jaimin D.

Absolutely nice product to use....

Likeliness to Recommend

Pros

Vishnu Kumar R.

Test Management for all team sizes

Likeliness to Recommend

Pros

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Feature Ratings

Test Planning

Test Data Management

Artifact Traceability

Test Script Editor

Regulatory Compliance

Test Run Workflow Manager

Test Case Generator

Audit Log

Analytics and Reporting

Artifact Management

Test Coverage Analysis

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support