SmartBear Software

Zephyr

Composite Score

7.3 /10

CX Score

7.3 /10

23 Reviews Write a Review

Claim Software

What is Zephyr?

Software Testing As Agile As You Need It to Be Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility.

Company Details

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Zephyr Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zephyr.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zephyr?

12% Negative

3% Neutral

85% Positive

Pros

Friendly Negotiation
Respectful
Acts with Integrity
Transparent

Feature Ratings

Average 78

Test Planning

Test Data Management

Artifact Traceability

Test Script Editor

Regulatory Compliance

Test Run Workflow Manager

Test Case Generator

Audit Log

Analytics and Reporting

Artifact Management

Test Coverage Analysis

Vendor Capability Ratings

Average 76

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Zephyr Reviews

Kevin I.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use, integrates excellently with Jira

Likeliness to Recommend

10 /10

What differentiates Zephyr from other similar products?

Its clear integration with Jira software, making it really useful to tie test cases with jira user stories, defects, so we can have a clear understanding of scopes and dependencies.

What is your favorite aspect of this product?

Ease of use, really helps with the process of managing test cases, test cycles across sprints so we can scope and focus on the test cases we want to prioritize and make sure pass in each cycle.

What do you dislike most about this product?

Sometimes it lacks on the user experience side, as reusing steps across test cases is not as straightforward as possible.

What recommendations would you give to someone considering this product?

I strongly recommend to check out how well it plays out with Jira, also look into the test cycles so you can evaluate how you can benefit from it. I would also advise in case you have existing test cases in another platform to really evaluate how worth could be moving those out to zephyr scale as so far I couldn't find an easy way to import test cases from another platform into it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Priyanka J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Bit Complex to use!

Likeliness to Recommend

10 /10

What differentiates Zephyr from other similar products?

Modern tool with advance features for test management. Helps in managing test planning and execution. Supports testcase upload.

What is your favorite aspect of this product?

User friendly GUI and test execution is easy. Defect linkage can be done on the go.

What do you dislike most about this product?

Bit complex for new user. Require some training before use.

What recommendations would you give to someone considering this product?

good for test management.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Cons

Charges for Enhancements

Farooq S.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easy to integrate with JIRA and upload Test cases

Likeliness to Recommend

9 /10

What differentiates Zephyr from other similar products?

A simple plugin with lot of features especially for the QA team to author and upload the test-cases into the JIRA dashboard in one shot rather than uploading one test-case after other, can upload the sheets at once part of the excel.

What is your favorite aspect of this product?

The way the mappings of the fields happen at both the JIRA side and also at the local system makes the product more reliable and more easy to integrate the authoring of test-cases into the JIRA dashboard at one repository.

What do you dislike most about this product?

Require too many fields to map the fields with the excel sheet to upload the test-data, case insensitive and doesn't allow the upload of test-cases in cases of simple spaces and special characters.

What recommendations would you give to someone considering this product?

Should allow the case insensitive data fields and also allow the inclusion of special characters.

Pros

Generous Negotitation
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Zephyr

What is Zephyr?

Company Details

Need Assistance?

Awards & Recognition

Zephyr Ratings

80 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Zephyr?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Test Planning Build test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Test Data Management Secured management and access of test data.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the business process.

Test Script Editor Write and modify test scripts in a scripting languge (e.g. VBScript, JavaScript, Python) within a coding editor.

Regulatory Compliance Templated test cases for regulatory requirements and industry guidelines (e.g. GAMPS, SOX, HIPAA, OWASP, ISO)

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing. Automation is initiated internally by test management solution.

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Audit Log Complete record of all changes made to entities within the test management solution. Teams can monitor and trace every change.

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zephyr Reviews

Kevin I.

Easy to use, integrates excellently with Jira

Likeliness to Recommend

Pros

Priyanka J.

Bit Complex to use!

Likeliness to Recommend

Pros

Cons

Farooq S.

Easy to integrate with JIRA and upload Test cases

Likeliness to Recommend

Pros

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Feature Ratings

Test Planning

Test Data Management

Artifact Traceability

Test Script Editor

Regulatory Compliance

Test Run Workflow Manager

Test Case Generator

Audit Log

Analytics and Reporting

Artifact Management

Test Coverage Analysis

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support