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Zendesk Sell Logo
Zendesk

Zendesk Sell

Composite Score
7.0 /10
CX Score
7.1 /10
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Zendesk Sell
7.0 /10

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details

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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Small Business category

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

72 Likeliness to Recommend

85 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

12% Negative
10% Neutral
78% Positive

Pros

  • Fair
  • Trustworthy
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 81

Lead Management

83

Collaboration

83

Customer Service Management

83

Activity and Workflow Management

83

Account and Contact Management

81

Analytics and Reporting

80

Mobile

80

Telephony and Call Center Management

79

Sales Management

79

Marketing Management

77

Quote Contract and Proposal

76

Vendor Capability Ratings

Average 78

Breadth of Features

81

Quality of Features

81

Availability and Quality of Training

79

Ease of Implementation

79

Usability and Intuitiveness

79

Business Value Created

79

Ease of IT Administration

79

Vendor Support

78

Ease of Customization

77

Ease of Data Integration

76

Product Strategy and Rate of Improvement

73

Zendesk Sell Reviews

David W.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Best Sells management product

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

I have no experience from similar powerful sales management tool as Zendesk Sell.

What is your favorite aspect of this product?

It has streamlined and organized all our marketing processes. Customers environment and their interaction with our business has been managed effectively by ensuring clients get quality services. Our sales team like its flexibility and high performance in return.

What do you dislike most about this product?

Nothing I have found to be completed with the performance of this platform.

What recommendations would you give to someone considering this product?

I totally recommend this platform to any company for better sales management.

Pros

  • Performance Enhancing
  • Client Friendly Policies
  • Fair
  • Over Delivered

Allan m.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Satisfying Experience with Zendesk Sell

Likeliness to Recommend

10 /10

What differentiates Zendesk Sell from other similar products?

Zendesk Sell monitize our good relations with customers, where we end up getting more finances. Furthermore, Zendesk Sell universal acceptance, where the marketing strategies are limitless, and foster growth in a company.

What is your favorite aspect of this product?

Zendesk Sell has directed the sales department with proper strategies, which helps win the interest of customers, and they end up buying our products. The vendor support for Zendesk Sell is also immeasurable. Finally, issues quality, and sales related options, and this offers a merit in terms of competition.

What do you dislike most about this product?

Zendesk Sell has less competence in the customer intelligence role, which currently, it is vital, and the results are making many companies thrive in success.

What recommendations would you give to someone considering this product?

Zendesk Sell multiply the sales revenue of companies within a little time. Further, Zendesk Sell has appropriate analytical skills, giving the correct way to follow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Katheryne Melissa J.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Very good CRM

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

Zendesk sell is in our company serving as the director of the different follow-ups that are made to different opportunities that may exist both nationally and internationally and since it arrived, the difference has been noticed since our sales management is much more coordinated and its CRM features have been quite remarkable compared to other products previously used by our organization.

What is your favorite aspect of this product?

It is a fairly complete product which allows us a large number of tools from sending emails within the database, as well as leaving different notes, scheduling appointments, dragging emails, importing and exporting key features, and all this with easy use and a fairly good user interface. It allows you to learn how to use the product in a very short time, and it also allows you to keep the sales team with a total focus on potential customers and taking advantage of opportunities.

What do you dislike most about this product?

Reports that are not found at a professional level and this has to be a real problem, there are not many options for acquiring them and this generates some disagreement within users as well as the product who is expensive with the packages that are completely unlimited.

What recommendations would you give to someone considering this product?

Depending on the type of organization you are in and the goals they have, it may or may not be necessary to use this product if you have an organization in which you want a good CRM tool that is simple and effective but how effective this product is for you. However, everything will depend on the size of the half of your company, it is excellent for organizations that need a rapid adaptation of their database according to their different needs and at the same time laugh the follow-up of sales tasks and projects to the different contacts.

Pros

  • Effective Service
  • Inspires Innovation
  • Transparent
  • Performance Enhancing

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