In Partnership With SelectHub
What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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In Partnership With SelectHub
Zendesk Sell Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk Sell.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
72 Likeliness to Recommend
85 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Fair
- Trustworthy
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Mobile
Telephony and Call Center Management
Sales Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
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Zendesk Sell Reviews
David W.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Best Sells management product
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
I have no experience from similar powerful sales management tool as Zendesk Sell.
What is your favorite aspect of this product?
It has streamlined and organized all our marketing processes. Customers environment and their interaction with our business has been managed effectively by ensuring clients get quality services. Our sales team like its flexibility and high performance in return.
What do you dislike most about this product?
Nothing I have found to be completed with the performance of this platform.
What recommendations would you give to someone considering this product?
I totally recommend this platform to any company for better sales management.
Pros
- Performance Enhancing
- Client Friendly Policies
- Fair
- Over Delivered
Please tell us why you think this review should be flagged.
Allan m.
- Role: Information Technology
- Industry: Agriculture
- Involvement: End User of Application
Submitted Mar 2021
Satisfying Experience with Zendesk Sell
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Zendesk Sell monitize our good relations with customers, where we end up getting more finances. Furthermore, Zendesk Sell universal acceptance, where the marketing strategies are limitless, and foster growth in a company.
What is your favorite aspect of this product?
Zendesk Sell has directed the sales department with proper strategies, which helps win the interest of customers, and they end up buying our products. The vendor support for Zendesk Sell is also immeasurable. Finally, issues quality, and sales related options, and this offers a merit in terms of competition.
What do you dislike most about this product?
Zendesk Sell has less competence in the customer intelligence role, which currently, it is vital, and the results are making many companies thrive in success.
What recommendations would you give to someone considering this product?
Zendesk Sell multiply the sales revenue of companies within a little time. Further, Zendesk Sell has appropriate analytical skills, giving the correct way to follow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Katheryne Melissa J.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
Very good CRM
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Zendesk sell is in our company serving as the director of the different follow-ups that are made to different opportunities that may exist both nationally and internationally and since it arrived, the difference has been noticed since our sales management is much more coordinated and its CRM features have been quite remarkable compared to other products previously used by our organization.
What is your favorite aspect of this product?
It is a fairly complete product which allows us a large number of tools from sending emails within the database, as well as leaving different notes, scheduling appointments, dragging emails, importing and exporting key features, and all this with easy use and a fairly good user interface. It allows you to learn how to use the product in a very short time, and it also allows you to keep the sales team with a total focus on potential customers and taking advantage of opportunities.
What do you dislike most about this product?
Reports that are not found at a professional level and this has to be a real problem, there are not many options for acquiring them and this generates some disagreement within users as well as the product who is expensive with the packages that are completely unlimited.
What recommendations would you give to someone considering this product?
Depending on the type of organization you are in and the goals they have, it may or may not be necessary to use this product if you have an organization in which you want a good CRM tool that is simple and effective but how effective this product is for you. However, everything will depend on the size of the half of your company, it is excellent for organizations that need a rapid adaptation of their database according to their different needs and at the same time laugh the follow-up of sales tasks and projects to the different contacts.
Pros
- Effective Service
- Inspires Innovation
- Transparent
- Performance Enhancing
Please tell us why you think this review should be flagged.
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