Zendesk Sell

What differentiates Zendesk Sell from other similar products?

I have used Salesforce.com, Insightly, Copper, Zendesk, and Hubspot. Zendesk is probably the most irritating, illogical, and impractical software out of all CRM I have experienced. This truly differentiates it from other products. It definitely required refactoring - and my experience shows, that nobody will do this. It has all the necessary functions, but some do not work as you expect.

What is your favorite aspect of this product?

It has all the necessary functions, at least for my needs. I can do almost everything with Zendesk Sell - the problem is, that it is really annoying.

What do you dislike most about this product?

The user experience is inferior. E.g. if you put a name in the search window e.g. "Smith" and you have multiple records in the system that matches the criteria - once you hit the enter key - you will get one of the matching records instead of a list to pick from. It is super annoying. The other thing is how the data is arranged on the screen. Once you open a record of a company, you get lots of information scattered across the screen, like a battle of ants in the sand. I usually need a phone number or email address - and I always struggle to find it. The list of annoying things is long.

What recommendations would you give to someone considering this product?

Stay away from it.

What differentiates Zendesk Sell from other similar products?

The sheer volume of plugins and integrations accessible is one of the key benefits for us. The fact that the software supports various channels, has a decent api connection, great automation, and triggers boost the productivity of commercial customer care workers. It's been put together well. They make managing a help desk simple. I appreciate how straightforward it is to use the system and set up features.

What is your favorite aspect of this product?

Simply put, it is a very helpful tool. It contains powerful email notification and integration features, so you'll know as soon as a problem is reported. Additionally, it can link tickets, giving you access to other teams' assistance whenever a situation calls for it. You may learn a lot about the pages visitors are on and have seen by opening the user panels on your website.

What do you dislike most about this product?

Additionally, I want Zendesk to handle any new implementation requests. The automated "your ticket is open" and "your ticket is closed" functionality is what I like least about Zendesk. This greatly perplexes customers. A customer will receive a second email from Zendesk stating that their hour request has been closed whenever we close a ticket (email chain). Customers, especially older ones, need clarification on this.

What recommendations would you give to someone considering this product?

Case management, live chat, knowledge base design, and a client panel are all features of Zendesk. Our response times for both customer service and support tickets have improved. Zendesk chat is a helpful support desk tool. It enables real-time information and assistance delivery to your users. You can monitor your visitors at all times, monitoring who is using the live chat function, who isn't, and who is active. Also possible are their recommendations.

What differentiates Zendesk Sell from other similar products?

Zendesk is indispensable for us. It is the only software with which we were able to create a Customer Community and through it we were able to obtain data for better knowledge of our product and increase customer participation and decrease the company's support costs by reducing the number of customer support executives.

What is your favorite aspect of this product?

Has a high degree of freedom in customization and various configurations offering many predefined structures that help us to organize our post topic categories in a proper structure in conjunction with a triggers module that are able to automate a significant amount of tasks and repetitive work relying on flexible options. It has a great community developed and commitment to its customers.

What do you dislike most about this product?

They should make moderate use of the advertising that appears in the system, in conjunction with a more attentive and competent customer support that can actually help the problems of the program which are somewhat complex due to the amount of tools it has and not charge additional such a high cost for such a mediocre service.

What recommendations would you give to someone considering this product?

Zendesk is very appropriate if you are setting up a small to medium sized company or workgroup. And creating a centralized location for a remote team is of utmost importance. Being a manager of a customer-facing team, it allows me to track the success of our cadence. I highly recommend it, especially if you are present in multiple channels, which is the norm nowadays. For startups, I recommend going the a la carte route. Perhaps Zendesk Support Pro will suffice.