Zendesk

Zendesk Sell

Composite Score

7.8 /10

CX Score

7.9 /10

67 Reviews Write a Review

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What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

92 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

6% Negative

8% Neutral

86% Positive

Pros

Acts with Integrity
Fair
Trustworthy
Respectful

Feature Ratings

Average 83

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Mobile

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 82

Breadth of Features

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Lead Management

Score 8.1

View Zendesk Sell in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 7.0

View Zendesk Sell in this category (opens in a new tab)

Zendesk Sell Reviews

Edith M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Zendesk Sell - Best CRM

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

One reason Zendesk Sell is the best is the fact that it offers leading CRM features and is customizable too

What is your favorite aspect of this product?

I like. That Zendesk Sell us affordable It comes with best customization features It offers best CRM capabilities

What do you dislike most about this product?

I have no issues with Zendesk Sell

What recommendations would you give to someone considering this product?

I recommend Zendesk Sell having worked well and because it's affordable too.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Betsy U.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Clear, Simple, Easy

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

It just has a better appearance and style that makes it more enjoyable to use. All the sections are clearly labeled and catch the eye.

What is your favorite aspect of this product?

The organization and eye catching labels/titles

What do you dislike most about this product?

It doesnt always sync well with the other software but that might be a separate issue.

What recommendations would you give to someone considering this product?

Great for running a production business

Pros

Performance Enhancing
Enables Productivity
Unique Features
Fair

Witold W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Tricky UI, illogical search, weird data model

Likeliness to Recommend

1 /10

What differentiates Zendesk Sell from other similar products?

I have used Salesforce.com, Insightly, Copper, Zendesk, and Hubspot. Zendesk is probably the most irritating, illogical, and impractical software out of all CRM I have experienced. This truly differentiates it from other products. It definitely required refactoring - and my experience shows, that nobody will do this. It has all the necessary functions, but some do not work as you expect.

What is your favorite aspect of this product?

It has all the necessary functions, at least for my needs. I can do almost everything with Zendesk Sell - the problem is, that it is really annoying.

What do you dislike most about this product?

The user experience is inferior. E.g. if you put a name in the search window e.g. "Smith" and you have multiple records in the system that matches the criteria - once you hit the enter key - you will get one of the matching records instead of a list to pick from. It is super annoying. The other thing is how the data is arranged on the screen. Once you open a record of a company, you get lots of information scattered across the screen, like a battle of ants in the sand. I usually need a phone number or email address - and I always struggle to find it. The list of annoying things is long.

What recommendations would you give to someone considering this product?

Stay away from it.

Pros

Transparent
Enables Productivity
Generous Negotitation
Includes Product Enhancements

Cons

Slower Product Innovation
Inhibits Innovation
Less Reliable

Zendesk Sell

What is Zendesk Sell?

Company Details

Book a Free Demo Today!

Awards & Recognition

Zendesk Sell Ratings

78 Likeliness to Recommend

92 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zendesk Sell?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Zendesk Sell Reviews

Edith M.

Zendesk Sell - Best CRM

Likeliness to Recommend

Pros

Betsy U.

Clear, Simple, Easy

Likeliness to Recommend

Pros

Witold W.

Tricky UI, illogical search, weird data model

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Mobile

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration