In Partnership With SelectHub
What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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In Partnership With SelectHub
Zendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Customer Service Workflow Management
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Jessie Sofia F.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2021
Expensive but very efficient
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk is used in the company to reduce the difficult work of customer service, allowing the service to be easier, without so many complications, and employees can be easily integrated. The customer-directed ticketing function allows us to obtain service requests from users as they decide. In addition, all the communication channels of the company are now ready to be used to communicate with customers and in this way we reach many more places.
What is your favorite aspect of this product?
The program has a simple and efficient interface, which has tabs to keep several entries open in the same work session. Its integration is fantastic, the truth has worked in the same way in all the browsers that we use in the company, always maintaining its high standards of efficiency and performance. Furthermore, it not only allows it to be seamlessly integrated with almost any browser, but it does the same with existing communication platforms, widening the range of clients with which to communicate. The ability to provide customers with real-time support is definitely the best thing about Zendesk.
What do you dislike most about this product?
The main detail of Zendesk we found without even starting to use it, and its prices are expensive as well as having little flexibility in terms of its payment packages, and this means that many organizations do not use it. If you are looking for software that offers the ability to change the code provided by the support, this is not the one. Although in general terms its use is not complicated, the analysis function tends to be cumbersome and its use tends to be quite complicated.
What recommendations would you give to someone considering this product?
It is not a new discovery that companies need to maintain good customer relationships where efficient, eloquent, and proactive communication governs, and that these relationships are the foundation of business productivity. With Zendesk, your organization can get solutions to problems in a much shorter amount of time than they would without the help of software. Zendesk offers the benefit of having an entire support team to increase the efficiency of your responses and improve the customer experience on a single website.
Pros
- Unique Features
- Efficient Service
- Inspires Innovation
- Acts with Integrity
Please tell us why you think this review should be flagged.
ELLA L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2021
Absolutely Amazing Platform, We Love It
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk Support allows for integrations. Zendesk Support is userfriendly and so very easy to navigate through.
What is your favorite aspect of this product?
Real time chat to enable quick responsiveness. The attachments are a variety so this enables our clients adequately and effectively state their issues. Zendesk allows internal talks on the platform to discuss client issues that are complex before releasing the answer to the clients. Intergrations with other platforms like CRMs enable our productivity to be high. The multiple channels through which communications take place like chats , calls , texts and emails are all on a single place so its easy to manage them. The tools for analysis gauge the performances of the agents, satisfaction of clients and others.
What do you dislike most about this product?
Zendesk is expensive. The status functionality is only limited to the options that are given by the platform , one cannot customize their own status.
What recommendations would you give to someone considering this product?
I highly recommend Zendesk to offer great customer management and make their interactions satisfactory , fast and helpful.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Kiran K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Great product. Does what it was purchased for
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Its best for simple, low cost customer support implementation.
What is your favorite aspect of this product?
Its cost effective deployment and maintenance for freemium customers.
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
Its cost effective deployment and maintenance for freemium customers.
Pros
- Generous Negotitation
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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