What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Integrated Knowledge Management
Integration With IT Tools
Reporting
End User Self Serve
Technician Administration
End User Support Solutions
Multi Device Capability
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Anabelle C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2020
Robust software.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Integration is seamless.
What is your favorite aspect of this product?
Product quality and support is top notch.
What do you dislike most about this product?
I have no dislike.
What recommendations would you give to someone considering this product?
A software you can trust.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ardin M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2020
A robust tool for support teams
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The ease of use, the ability to integrate with 3rd party apps and the overall the extend of customization (macros, triggers and other rules that you can implement)
What is your favorite aspect of this product?
Integrations and Support ticket views are one of my favorite features of zendesk. They allow me to improve my work-flows and easily tackle my daily work in zendesk.
What do you dislike most about this product?
One thing I dislike is the fact that I have to re-download attachments if I have to insert them into internal notes. There should be a way to insert them without having to re-download.
What recommendations would you give to someone considering this product?
You might need high-end plans, so I suggest you start with the basic one and upgrade as needed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Commodity Features
Please tell us why you think this review should be flagged.
Ryan G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Zen - Good product just better solutions out there
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
You can not easily export your own data. To do that they required you either code an API or but another more expensive package.
What is your favorite aspect of this product?
Ticketing works well
What do you dislike most about this product?
Exporting data and customer service
What recommendations would you give to someone considering this product?
Sometimes can be too complicated, disoganised and mess
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
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