What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Integrated Knowledge Management
Reporting
End User Self Serve
Integration With IT Tools
Technician Administration
End User Support Solutions
Multi Device Capability
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Zendesk for Service Reviews
Jake E.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
great ticketing system
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
great ticketing system we use in IT
What is your favorite aspect of this product?
easy to manage tickets
What do you dislike most about this product?
interface is kind of tricky sometimes
What recommendations would you give to someone considering this product?
give it a try
Pros
- Effective Service
- Client Friendly Policies
- Generous Negotitation
- Transparent
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2020
Easy to implement with open API.
Likeliness to Recommend
Pros
- Reliable
- Effective Service
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.
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