Zendesk for Service
7.7 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the IT Service Management - Midmarket category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

84 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

5% Negative
14% Neutral
81% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Reliable

Feature Ratings

Average 79

Multi-Site Functionality

83

Integrated Knowledge Management

81

Reporting

79

End User Self Serve

79

Integration With IT Tools

79

Technician Administration

78

End User Support Solutions

77

Multi Device Capability

76

Service Catalog

74

Vendor Capability Ratings

Average 77

Quality of Features

81

Ease of Implementation

79

Ease of IT Administration

78

Ease of Data Integration

78

Ease of Customization

77

Breadth of Features

77

Usability and Intuitiveness

77

Business Value Created

76

Vendor Support

76

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

74

Zendesk for Service Reviews

Jake E.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

great ticketing system

Likeliness to Recommend

8 /10

What differentiates Zendesk for Service from other similar products?

great ticketing system we use in IT

What is your favorite aspect of this product?

easy to manage tickets

What do you dislike most about this product?

interface is kind of tricky sometimes

What recommendations would you give to someone considering this product?

give it a try

Pros

  • Effective Service
  • Client Friendly Policies
  • Generous Negotitation
  • Transparent
  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Easy to implement with open API.

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Effective Service
  • Altruistic
  • Acts with Integrity

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