Zendesk for Service Logo
Zendesk for Service Logo
Zendesk

Zendesk for Service

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Zendesk for Service
7.8 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zendesk for Service won the following awards in the IT Service Management - Midmarket category

Filter By

Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

4% Negative
12% Neutral
84% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Reliable

Feature Ratings

Average 80

Multi-Site Functionality

82

Integrated Knowledge Management

81

Integration With IT Tools

80

Reporting

80

End User Self Serve

79

Technician Administration

79

End User Support Solutions

78

Multi Device Capability

76

Service Catalog

76

Vendor Capability Ratings

Average 77

Quality of Features

80

Ease of Implementation

79

Ease of Data Integration

78

Business Value Created

78

Usability and Intuitiveness

77

Ease of IT Administration

77

Breadth of Features

77

Ease of Customization

76

Vendor Support

76

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Zendesk for Service Reviews

Ramya N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Faster issue resolution

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Zendesk makes it possible for customers to raise their own custom service tickets instead of going through a service desk, this helps in providing a better bridge between the customer and the IT team and help in understanding the issue better

What is your favorite aspect of this product?

Once the workflow process is documented, the application adheres by it and analyses tickets and assign them to their respective pools automatically

What do you dislike most about this product?

There have been few service outages but nothing major

What recommendations would you give to someone considering this product?

ZenDesk makes it easier for both the customer and the technical support to get in touch with each other and find the root cause of the issues quickly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Nitish T.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Integration features is good

What is your favorite aspect of this product?

KB articles and Customer satisfaction review after ticket

What do you dislike most about this product?

Chat feature

What recommendations would you give to someone considering this product?

Just need to integrate with all the RMM tools to make it better

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

ELLA L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Absolutely Amazing Platform, We Love It

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Zendesk Support allows for integrations. Zendesk Support is userfriendly and so very easy to navigate through.

What is your favorite aspect of this product?

Real time chat to enable quick responsiveness. The attachments are a variety so this enables our clients adequately and effectively state their issues. Zendesk allows internal talks on the platform to discuss client issues that are complex before releasing the answer to the clients. Intergrations with other platforms like CRMs enable our productivity to be high. The multiple channels through which communications take place like chats , calls , texts and emails are all on a single place so its easy to manage them. The tools for analysis gauge the performances of the agents, satisfaction of clients and others.

What do you dislike most about this product?

Zendesk is expensive. The status functionality is only limited to the options that are given by the platform , one cannot customize their own status.

What recommendations would you give to someone considering this product?

I highly recommend Zendesk to offer great customer management and make their interactions satisfactory , fast and helpful.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Zendesk for Service Comparisons