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What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Security Protects
- Performance Enhancing
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Integration
Configurable Knowledge Repository
Role-Based Access
Rich Text Editor
Intelligent Search
Reporting and Analytics
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Zendesk for Service Reviews
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Bahati Asher F.
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Oct 2022
Integrates with a variety of social media channels
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
They have a variety of integrations which does not come at extra cost. You can have the URL customized for help center at the same budget of $49/month and the team provides an ample support when you contact them with an issue. They are authentic with detailed information on where to start from wiit deployment to live product.
What is your favorite aspect of this product?
Customer support team- When you have a technical challenge, customer support team provides ample support and they follow-up until it has been fully resolved. You can have all tickets from different communication channels filtered and accessed from one dashboard and hence providing an organized communication
What do you dislike most about this product?
Small businesses with more than five operators may not be in position to use the tool since it is some how expensive and this affects small business ROI.
What recommendations would you give to someone considering this product?
Any business that needs to win customer support should try Zendesk because of so many possible opportunities to have communication organized in one place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nancy R.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2022
Never disappoints
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk Guide is easy to navigate and use
What is your favorite aspect of this product?
I like the reporting feature that let's you receive details of sales received and projected without the fear of the report getting to the wrong person
What do you dislike most about this product?
There is nothing I dislike about this product
What recommendations would you give to someone considering this product?
Anyone in sales field should have this product as it serves so many needs effectively
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Romanta R.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Comprehensive Knowledge Management Tool
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk Guide has a competent database that has adequate information concerning sales support and the way to treat people.
What is your favorite aspect of this product?
Zendesk Guide is dynamic and it keeps updating the information required for the sales representatives There is high training through online support to create a solid business team.
What do you dislike most about this product?
Zendesk Guide is a friendly and informative marketing solution, which allows businesses to remain upfront in conducting their entire management processes.
What recommendations would you give to someone considering this product?
Zendesk Guide is a professional platform that allows businesses to have a stable sales team through proper training and support
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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