Zendesk for Service Logo
Zendesk for Service Logo
Zendesk

Zendesk for Service

Composite Score
7.9 /10
CX Score
8.1 /10
Zendesk for Service
7.9 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

5% Negative
9% Neutral
86% Positive

Pros

  • Security Protects
  • Performance Enhancing
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 80

API Integration

84

Configurable Knowledge Repository

81

Role-Based Access

81

Rich Text Editor

80

Intelligent Search

80

Reporting and Analytics

75

Vendor Capability Ratings

Average 77

Ease of Implementation

83

Business Value Created

83

Quality of Features

78

Usability and Intuitiveness

78

Vendor Support

78

Ease of Data Integration

77

Availability and Quality of Training

76

Breadth of Features

76

Ease of IT Administration

75

Ease of Customization

74

Product Strategy and Rate of Improvement

74

Zendesk for Service Reviews

Nomvelo S.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

It is a tremendous product

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

It makes work simpler

What is your favorite aspect of this product?

Zendesk macros

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Try it & you will never regret it

Cons

  • Less Performance Enhancing
  • Less Efficient Service
  • Less Respectful

Abakuria M.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Zendesk Guide Review

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

With Zendesk Guide, there is improved self service support as the system leverages on teams knowledge to improve customer service

What is your favorite aspect of this product?

Using Zendesk Guide is easy and the software integrates well with Zendesk support

What do you dislike most about this product?

Using Zendesk Guide has been great and no issues

What recommendations would you give to someone considering this product?

Since Zendesk Guide has been working well as a knowledge management platform, I recommend it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Saves Time

Wayne L.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Knowledgeable Approach for Firms.

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Zendesk Guide offers concrete details for customer help.

What is your favorite aspect of this product?

Zendesk Guide directs the required communications for swift operation.

What do you dislike most about this product?

Zendesk Guide has aggressive assistance for communication purposes.

What recommendations would you give to someone considering this product?

Zendesk Guide is useful in enhancing dynamic communications.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation

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