Zendesk for Service

What differentiates Zendesk for Service from other similar products?

Their price, you can find a less expensive software that does the same.

What is your favorite aspect of this product?

Ticket flows are my favorite aspect or feature of the product

What do you dislike most about this product?

It's pricing.

What recommendations would you give to someone considering this product?

If it fits your company go for it, but make sure to explore other possibilities before you do.

What differentiates Zendesk for Service from other similar products?

This software has greatly helped the company to be in contact in an efficient and timely manner with all our customers in the area of technical support, because our customers can communicate with us through different means such as mail, form on our website, telephone and all are organized by the system in the form of tickets.

What is your favorite aspect of this product?

It has allowed us to organize the tickets in a very easy way, which makes it easier to locate them. And the "Macros" tool has been very useful, as it allows us to create automatic responses and speed up the process.

What do you dislike most about this product?

The system can be a bit slow when entering a lot of reports. It was also complicated to learn how to use it, because it is not as intuitive as we thought, so we had to train all the staff, but it was worth the effort, because everything goes well with the software.

What recommendations would you give to someone considering this product?

Once you become familiar with the software, it will help your company's customer service to be much more fluid and efficient, which in the medium term will undoubtedly be a return on investment, because the response will be faster and more customers will be happy.

What differentiates Zendesk for Service from other similar products?

When you seek to have a fast, simple and personalized communication with each and every customer. Zendesk must be implemented, a powerful tool, a flexible and customizable platform. It allows integrating all the communication channels that companies use to communicate with their customers. It can be adapted, configured and customized with the appearance and functionality of the software. allows integration with Marketing Automation tools such as Mailchimp to manage email campaigns.

What is your favorite aspect of this product?

Zendesk is the ideal customer service platform for our company. The user-friendly inbox feature makes it easy for anyone to join the team and start working on support. Integration with multiple platforms for communication makes this the ideal tool. You can have all of our website, social media, and email communication in one place. The API and App frameworks are very well implemented and provide a framework for creating custom applications to call our Zendesk account for automation and updates.

What do you dislike most about this product?

Duplicate messages are frustrating when the ticket system is open and unassigned. Although Zendesk displays all messages in an inbox, you must constantly refresh the inbox to get the most up-to-date inbox messages.

What recommendations would you give to someone considering this product?

Zendesk is excellent customer service. Customers can get support tickets through this app or via email sent to Zendesk. This makes the attention and support offered to the client more efficient.