Zebra Technologies

Zebra Workcloud Workforce

Composite Score

7.7 /10

CX Score

7.9 /10

30 Reviews Write a Review

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What is Zebra Workcloud Workforce?

Workcloud Workforce Optimization Suite (formerly Reflexis Workforce Scheduler) helps you optimize labor costs, empower employees, improve productivity, and maintain compliance. With Workcloud Workforce Optimization Suite, you create an agile operation that aligns scheduling to forecasted customer demand and execute real-time, prioritized tasks to drive sales and satisfied customers.

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Zebra Workcloud Workforce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zebra Workcloud Workforce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

12
Since last award

94 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zebra Workcloud Workforce?

9% Negative

7% Neutral

84% Positive

Pros

Reliable
Effective Service
Friendly Negotiation
Performance Enhancing

Feature Ratings

Average 80

Staffing

Time Capture Physical

Time Capture Virtual

Attendance Management and Policies

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Workforce Dashboards and Reporting

Shift Management

Labor Costing and Splitting

Rate Policies

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Business Value Created

Ease of Data Integration

Quality of Features

Zebra Workcloud Workforce Reviews

Bill K. M.

Role: Operations
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Awesome and Efficient

Likeliness to Recommend

10 /10

What differentiates Zebra Workcloud Workforce from other similar products?

Reflexis' AI-Driven Demand Forecasting is very unique in the sense that it uses artificial intelligence and machine learning to predict demand based on historical data, sales patterns, foot traffic, and other relevant factors. This results in highly accurate forecasts, which in turn help create schedules that optimize labor costs while ensuring adequate coverage.

What is your favorite aspect of this product?

It's employee centric scheduling and real time analytics

What do you dislike most about this product?

None that I have encountered so far!

What recommendations would you give to someone considering this product?

It is user friendly and has quick implementation

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Sarah G.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Real Time Scheduling and Updates

Likeliness to Recommend

10 /10

What differentiates Zebra Workcloud Workforce from other similar products?

I love its emphasis on real-time scheduling updates. As a managers I can make or receive instant changes to shifts, time-off requests, and other adjustments. This level of real-time communication isn't always available with other scheduling tools, which might rely on slower batch updates. The software is also highly customizable for different industries, making it a great fit incase I change jobs.

What is your favorite aspect of this product?

The ability for employees to instantly update, view, and manage schedules from anywhere is a game-changer for improving communication and flexibility in our workplace.

What do you dislike most about this product?

I really don't have any dislike for this product but I fear that it can be overwhelming to set up and customize, especially without proper training. For businesses with complex scheduling requirements or multiple locations it might require additional time and resources for configuration and ongoing support.

What recommendations would you give to someone considering this product?

Reflexis is a powerful tool that requires careful setup, especially if you need to integrate it with other systems / platforms. Make sure you have a clear implementation plan and the right IT support or consultants to avoid delays or complications during the rollout. It’s also important to invest in proper training for managers and administrators to ensure they know how to effectively use all the features.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Comprehensive workforce management solution

Likeliness to Recommend

6 /10

Pros

Continually Improving Product
Reliable
Effective Service
Fair

Zebra Workcloud Workforce

What is Zebra Workcloud Workforce?

Company Details

Book a Free Demo Today!

Awards & Recognition

Zebra Workcloud Workforce Ratings

87 Likeliness to Recommend

12 Since last award

94 Plan to Renew

6 Since last award

77 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Zebra Workcloud Workforce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Zebra Workcloud Workforce Reviews

Bill K. M.

Awesome and Efficient

Likeliness to Recommend

Pros

Sarah G.

Real Time Scheduling and Updates

Likeliness to Recommend

Pros

Comprehensive workforce management solution

Likeliness to Recommend

Pros

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Feature Ratings

Staffing

Time Capture Physical

Time Capture Virtual

Attendance Management and Policies

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Workforce Dashboards and Reporting

Shift Management

Labor Costing and Splitting

Rate Policies

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Business Value Created

Ease of Data Integration

Quality of Features