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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
5% Neutral
93% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Virtualization

85

Data Security

85

Data Quality Profiling and Cleansing

85

API Management and Orchestration

84

Metadata Management

84

Batch Integration

83

Administrative Features

83

Exception Handling and Notifications

83

Vendor Capability Ratings

Average 84

Business Value Created

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Customization

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Swapnil J.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Ease to use but a bit pricey from competitors.

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

Ease of integration which even NON IT professionals can use for integration systems.

What is your favorite aspect of this product?

Integration with zoho connect products.

What do you dislike most about this product?

Costing is too high

What recommendations would you give to someone considering this product?

Consider it if it fits your budget otherwise go with other tools.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The best data integration software.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Our CRM lacks a lot of automation for our data, therefore Zapier is really useful in filling that need, as well as helping to protect the integrity of our data and saving our staff time. Zapier eliminates tedious data entry and repetitive processes by automating them across several apps. I use it to automate workflows such as storing emails to Google Sheets, creating a new lead in my CRM when a form is completed, and so on. This has saved me a lot of time and work, enabling me to concentrate on more important matters. tasks.

What is your favorite aspect of this product?

I enjoy being able to personalize the kind of automations I need to run since it helps me to identify solutions that are most suited to my business's requirements. Zapier enables the smooth integration of many applications and services, removing the need for manual data entry and lowering the possibility of mistakes. The platform provides a large variety of pre-built "Zaps" (automatic chores) that can be simply changed to match my personal needs; everything is automated, so I don't have to rack my brain or do it manually.

What do you dislike most about this product?

Pre-built Zaps may not always meet my needs and may need to be tweaked, and certain sophisticated features and connectors necessitate an upgrade to a higher subscription plan. Because the program is automated, there may be some mistakes or irrelevant findings collected (or relevant results not gathered). On few times, I've had to hunt for videos to understand how to conduct certain operations; in this regard, I believe the documentation should be better.

What recommendations would you give to someone considering this product?

Because of the numerous interfaces with other apps that many businesses use on a regular basis, this software may be installed in any firm. I use Zapier to keep track on social media topics that may be of interest to my clients without having to spend time perusing. Zapier also assists the marketing team in monitoring social networks and emails without taking up too much time; everyone who utilizes this program saves time on repetitive chores on a daily basis.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Miriam B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Excellent for integrating data and automating task

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

It simplifies my job by utilizing automation, and the data is sent to a CRM, resulting in increased profits for the company. Zapier automates the transmission of contact records to a partner company for real-time phone communication. Zapier is my right hand when it comes to connecting submissions from Paperform to my Airtable base. I need to employ a highly difficult and long questionnaire in Paperform, but Zapier straightforward UI makes it so much easier.

What is your favorite aspect of this product?

Zapier, which includes both default and configurable capabilities, is exceedingly simple to set up and links to so many services flawlessly that it makes sending data to various apps insanely simple. I required some extra connectors while designing a no-code platform to make the majority of my website self-contained. I discovered Zapier with a few clicks and realized it could combine everything I needed (in this example, Airtable, Softr, and Paperform).

What do you dislike most about this product?

Some app endpoints are quite restrictive, requiring you to construct a Zap for each piece or account you wish to automate; for those automations, we still have to write bespoke code. If you've never used an automation tool before, it might be difficult to comprehend at first. Sometimes the triggers can be difficult to understand, but this is generally due to a data issue with the built-in app rather than Zapier.

What recommendations would you give to someone considering this product?

Zapier is an excellent tool for automating Salesforce, ActionNetwork, Slack, Email, and Airtable. It's an essential tool for more extensive automation (as opposed to native Airtable automation, for example). I especially appreciate how simple troubleshooting is using the Zap History tool. We may use Zapier to send data from online forms to various databases and backends, reducing laborious copy and paste and heavy lifting for employees.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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