Zapier Customer Reviews 2025 | SoftwareReviews

Zapier

Composite Score

8.9 /10

CX Score

9.1 /10

128 Reviews Write a Review

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What is Zapier?

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 85%
Conflict Resolution:: 93%
Strategy & Innovation:: 89%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

4% Neutral

94% Positive

Pros

Saves Time
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Real Time Integration

iPaaS

Data Security

Data Quality Profiling and Cleansing

Synchronization and Replication

Metadata Management

Data Virtualization

API Management and Orchestration

Administrative Features

Exception Handling and Notifications

Batch Integration

Vendor Capability Ratings

Average 84

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Zapier Videos

Zapier Reviews

Ivan d.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Still my favorite, and easiest to use

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Consolidated position with big feature set. Very easy to use, and generous freemium plan.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

The user interface seems less professional, a bit too cartoony for my taste.

What recommendations would you give to someone considering this product?

If you don't have access to PowerAutomate through a Microsoft 365 plan, this is a no brainer.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Giorgi S.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Well. The product is okay i guess

Likeliness to Recommend

5 /10

What differentiates Zapier from other similar products?

Zapier is okay and it is fast other then other products

What is your favorite aspect of this product?

That it is super easy to use and you can use it in everyday life.

What do you dislike most about this product?

It does something like zaps. and it does not retrieve all records.

What recommendations would you give to someone considering this product?

It does something like zaps. and it does not retrieve all records. I want Zapier to retrieve all records and not just zaps.

Pros

Caring
Performance Enhancing
Trustworthy
Saves Time

Cons

Leverages Incumbent Status
Less Efficient Service
Less Effective Service

Swapnil J.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Ease to use but a bit pricey from competitors.

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

Ease of integration which even NON IT professionals can use for integration systems.

What is your favorite aspect of this product?

Integration with zoho connect products.

What do you dislike most about this product?

Costing is too high

What recommendations would you give to someone considering this product?

Consider it if it fits your budget otherwise go with other tools.

Pros

Continually Improving Product
Enables Productivity
Saves Time
Helps Innovate

Zapier

What is Zapier?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zapier?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Videos

Inside Zapier: A Step-by-Step Guide to Our Interview Process

Building Your Future at Zapier: Benefits, Growth, and Career Development

DIBE as DNA: Shaping our Product and Workplace

Remote, Together: How Zapier Thrives in a Distributed World

Life at Zapier: The Perks of a Remote-First Workplace

Your First Days at Zapier: A Global Welcome

What Our Team Loves About Recruiting at Zapier

Zapier Reviews

Ivan d.

Still my favorite, and easiest to use

Likeliness to Recommend

Pros

Giorgi S.

Well. The product is okay i guess

Likeliness to Recommend

Pros

Cons

Swapnil J.

Ease to use but a bit pricey from competitors.

Likeliness to Recommend

Pros

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Feature Ratings

Real Time Integration

iPaaS

Data Security

Data Quality Profiling and Cleansing

Synchronization and Replication

Metadata Management

Data Virtualization

API Management and Orchestration

Administrative Features

Exception Handling and Notifications

Batch Integration

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support