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Zapier Logo Award Winner Product Badge
Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Company Details


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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
85%
Conflict Resolution:
93%
Strategy & Innovation:
89%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

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2% Negative
4% Neutral
94% Positive

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Real Time Integration

88

iPaaS

87

Data Security

84

Data Quality Profiling and Cleansing

84

Synchronization and Replication

84

Metadata Management

84

Data Virtualization

84

API Management and Orchestration

83

Administrative Features

83

Exception Handling and Notifications

83

Batch Integration

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

88

Quality of Features

88

Business Value Created

87

Ease of Implementation

86

Breadth of Features

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Eduardo B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Zapier makes life easier

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

I've never used anything similar, Zapier was a delight to connect different apps

What is your favorite aspect of this product?

Enables workers with less technical knowledge to create advanced and automatic connections between different apps.

What do you dislike most about this product?

There isn't any particular thing I dislike about it, it does the job.

What recommendations would you give to someone considering this product?

If you need to connect different SaaS this app is for you, it will save you tons of hours of manual work if used.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Eleanora M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

It makes integration and automation a breeze.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

The business challenge I'm tackling is to construct a dashboard for product consumption in Google Sheets. Because the data for product usage comes from Posthog, a data pipeline is required to transmit the data to Google Sheets. It provides a wide range of default templates, which I appreciate because they have helped me become more productive over time. When it comes to logistics, it's a godsend because instead of having to make different connections across numerous systems, I can consolidate everything into one.

What is your favorite aspect of this product?

It's simple to use and allows me to automate activities across many online applications that I use on a daily basis; I can construct Zaps between apps; and I save a lot of time by automating numerous manual operations that I wouldn't perform in a day. Zapier makes it really simple to link with numerous online apps; they have a massive library of suitable integrations that function beautifully inside the UI; I love the fact that I can build conversions from my CRM and send them to Google Ads; it's amazing and requires no coding.

What do you dislike most about this product?

On rare occasions, zaps have stopped working and there is no way for me to know until I check into my account to verify for myself; some kind of notice would be useful. Some programs are not totally interoperable or do not have full API interfaces with other apps; the price is also often difficult to swallow, but it makes sense given the complexity the tool solves.

What recommendations would you give to someone considering this product?

When Zapier detects and channels pertinent material from alias inboxes to the correct audience, it improves reaction times and problem resolution for our business. It's a terrific resource for automating and sending vital warnings to the proper individuals and channels within our business, and it's useful across the Google environment, particularly Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Pamela T.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Automate your daily task efficiently.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

As members of a fast-paced team, we are constantly searching for methods to increase the quality and timeliness of our deliverables without increasing costs or spending more time than required behind a desk. Using Zapier has not only made our most complex workflows manageable, but it has also saved us time. We use it to trigger checklists and to maintain most of the information in spreadsheets correct and up to date. It removes many of those repetitive chores, allowing us to focus on more productive duties.

What is your favorite aspect of this product?

To automate work on a wide range of apps and services, no knowledge of coding or programming languages is necessary; it's simple to use, remarkably dependable, and cost-effective, especially when compared to increasing personnel or commissioning bespoke development. You can connect practically any app and execute almost any work within them at a fairly low cost. I've also used their support service a lot and they are usually helpful and enthusiastic.

What do you dislike most about this product?

There are a few highly specialized use situations that necessitate innovative solutions, complicating the design and maintenance of Zap. As the use of the marketing automation tool includes a lot of data travelling back and forth, the degree of integrations and the accessible API limit should be increased. It would be fantastic if Zapier expanded their API matching capabilities so that we could have an end-to-end task in Zapier.

What recommendations would you give to someone considering this product?

It is the ideal solution for automating your time-consuming everyday tasks and making them happen automatically. Zapier has assisted me in integrating and automating various marketing automation technologies in my organization. At my firm, we have recently reduced human efforts around repetitive chores and are doing a lot of automation with Zapier API calls and automations. It has been particularly focused on data alone, and its integrations have assisted us in recovering data more quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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