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What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Data Security
Synchronization and Replication
Metadata Management
Data Virtualization
Data Quality Profiling and Cleansing
API Management and Orchestration
Batch Integration
Exception Handling and Notifications
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Wei L.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great tool for automating workflow.
Likeliness to Recommend
What differentiates Zapier from other similar products?
they are continuing to link up with more and more apps.
What is your favorite aspect of this product?
Their innovation to drive new stuff.
What do you dislike most about this product?
Some data format jumbles up. eg DD/MM/YY could become MM/DD/YY when it translate thro diff apps.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
![](https://cdn.softwarereviews.com/production/profile_image/1076721/original/1076721.jpg?1653654219)
Meagan J.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
Easy task Automating Product.
Likeliness to Recommend
What differentiates Zapier from other similar products?
The multiple data source connection. Lead capturing capability.
What is your favorite aspect of this product?
The data flow Automation ability and the integration with many different platforms.
What do you dislike most about this product?
I dislike nothing on this platform, its an easy tool to set up.
What recommendations would you give to someone considering this product?
Amazing tool with auto post capabilities for posting on various social media platforms. Updates are also Automated with this system and it has a friendly interface.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Marc S.
- Role: C-Level
- Industry: Healthcare
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2020
I Feel Robbed of $240 for No Value
Likeliness to Recommend
What differentiates Zapier from other similar products?
I don't know.
What is your favorite aspect of this product?
The promise of reducing manual tasks and automating a series of multi-platform tasks.
What do you dislike most about this product?
Customer Service refuses to give me a pro-rated refund after auto-billing me, and the product was never implemented to do the job I assumed it could do.
What recommendations would you give to someone considering this product?
Confirm that the software can do the job you are seeking first. And, do not allow auto-billing, if that's possible.
Pros
- Security Protects
- Helps Innovate
- Unique Features
- Respectful
Cons
- Less Fair
- Less Efficient Service
- Less Inspiring
Please tell us why you think this review should be flagged.
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