Zapier Customer Reviews 2025 | SoftwareReviews

Zapier

Composite Score

8.9 /10

CX Score

9.1 /10

128 Reviews Write a Review

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What is Zapier?

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 85%
Conflict Resolution:: 93%
Strategy & Innovation:: 89%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

4% Neutral

94% Positive

Pros

Saves Time
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Real Time Integration

iPaaS

Data Security

Data Quality Profiling and Cleansing

Synchronization and Replication

Metadata Management

Data Virtualization

API Management and Orchestration

Administrative Features

Exception Handling and Notifications

Batch Integration

Vendor Capability Ratings

Average 84

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Zapier Videos

Zapier Reviews

Harshini H.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Marvelous product that is easy to use

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Automating spreadsheets. Google sheets are more powerful when we can trigger actions from within the spreadsheet workflow. Very intuitive interface. Can learn it real quick.

What is your favorite aspect of this product?

Real time updates as data comes in. Self populating the spreadsheets connected to the landing pages. It has plenty of integrations to choose from. Very affordable.

What do you dislike most about this product?

The steps within a Zap cannot be duplicated. It makes it hard to work. Involves more time doing repeated activities instead of duplicating the step.

What recommendations would you give to someone considering this product?

Zapier is an amazing tool. It makes a work that seems difficult into something delightfully easy. I would strongly recommend this product. It saves money, time and increase efficiency. Simple interface to use for even people who do not have coding knowledge.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marc S.

Role: C-Level
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2020

I Feel Robbed of $240 for No Value

Likeliness to Recommend

3 /10

What differentiates Zapier from other similar products?

I don't know.

What is your favorite aspect of this product?

The promise of reducing manual tasks and automating a series of multi-platform tasks.

What do you dislike most about this product?

Customer Service refuses to give me a pro-rated refund after auto-billing me, and the product was never implemented to do the job I assumed it could do.

What recommendations would you give to someone considering this product?

Confirm that the software can do the job you are seeking first. And, do not allow auto-billing, if that's possible.

Pros

Security Protects
Helps Innovate
Unique Features
Respectful

Cons

Less Fair
Less Efficient Service
Less Inspiring

Joseph B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Zapier Saves Time And Makes Work Easy.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

One does not need to have coding know-how to use zapier to intergrate applications. Zapier supports a variety of applications.

What is your favorite aspect of this product?

I love that it connects and brings together various platforms and is able to route information between and amongst the different applications. Zapiers allows automation of processes and gives room to test the automations before launching them. Userfrindly so it is easy to use and navigate. The integrations made available are countless. The automations are in multi-steps , this makes it powerful.

What do you dislike most about this product?

There is nothing to dislike about Zapier.

What recommendations would you give to someone considering this product?

I recommend Zapier because it has worked amazing for our organization and made processes so much easier and workflows seamless.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zapier

What is Zapier?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zapier?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Videos

Inside Zapier: A Step-by-Step Guide to Our Interview Process

Building Your Future at Zapier: Benefits, Growth, and Career Development

DIBE as DNA: Shaping our Product and Workplace

Remote, Together: How Zapier Thrives in a Distributed World

Life at Zapier: The Perks of a Remote-First Workplace

Your First Days at Zapier: A Global Welcome

What Our Team Loves About Recruiting at Zapier

Zapier Reviews

Harshini H.

Marvelous product that is easy to use

Likeliness to Recommend

Pros

Marc S.

I Feel Robbed of $240 for No Value

Likeliness to Recommend

Pros

Cons

Joseph B.

Zapier Saves Time And Makes Work Easy.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Real Time Integration

iPaaS

Data Security

Data Quality Profiling and Cleansing

Synchronization and Replication

Metadata Management

Data Virtualization

API Management and Orchestration

Administrative Features

Exception Handling and Notifications

Batch Integration

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support