Zapier Customer Reviews 2024

Zapier

Composite Score

8.9 /10

CX Score

9.1 /10

118 Reviews Write a Review

Claim Software

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zapier won the following awards in the Data Integration category

Filter By

Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Saves Time
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

iPaaS

Real Time Integration

Synchronization and Replication

Data Virtualization

Data Security

Data Quality Profiling and Cleansing

API Management and Orchestration

Metadata Management

Batch Integration

Administrative Features

Exception Handling and Notifications

Vendor Capability Ratings

Average 84

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Zapier Reviews

Adam S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Literally no reason not to use it

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is the rightful incumbent among citizen iPaaS providers. Thousands of apps are on the platform, and thousands more seem to be in beta or the planning stages. You can't NOT have it if you use SaaS products.

What is your favorite aspect of this product?

The raw time savings are amazing. Basically any repetitive manual tasks (business, marketing, whatever) can be automated using Zapier. This is a savings of at least 10 hours/week ... and probably far more. That this can be done without code is amazing.

What do you dislike most about this product?

Zapier will confuse many new users. It's absolutely critical to keep an offline map of integrations, and to describe everything in detail in the platform itself. You can double up work (or break automations and integrations) unintentionally if you're not paying attention to the big picture.

What recommendations would you give to someone considering this product?

Zapier is no-code, but the learning curve definitely exists. You need to think like a programmer even if you're not coding like one.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Tracy D.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

The best tool for data automation and transfer

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier is easier to set up and manage than other programs.

What is your favorite aspect of this product?

Our internal or external product evaluations now include whether or not a product is connected to Zapier. Thanks to Zapier's quick and easy integration, several best-of-breed products may be merged into effective solutions for specific situations that often handle side instances. "Let's have tool A connect with tool B whenever C occurs," says ZAier. Many "Zaps" (app connectors) already exist for many common use cases. For example, my accounting system may automatically generate an Offer Stub when an Opportunity reaches the "offer" stage. This is only one example of how people save time.

What do you dislike most about this product?

The subscription-based business model of Zapier may be challenging. It is usually best to start with a limited amount of Zaps accessible for a limited period. The number of uses is limited by the delay and the overall number of uses per day. There is no backup plan when an experimental Zap takes off and has to go live as quickly as possible. I spent a long time troubleshooting before realizing that my subscription choice may have caused the latency difficulties. I wouldn't complain about zap prices since they compel you to think about if a zap is genuinely worth it.

What recommendations would you give to someone considering this product?

Using Zapier was the only solution we could discover to meet our data collecting requirements.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Alison K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to set up and use

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is easy to use and so helpful with automating everything.

What is your favorite aspect of this product?

I love that you can customize it to do almost anything. The tools provided allow you to be creative and get exactly what you need done.

What do you dislike most about this product?

It breaks too often. zaps that have been running for years will suddenly not work any longer. That requires alot of effort to troubleshoot.

What recommendations would you give to someone considering this product?

Try the free version and see how easy it is to automate.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Zapier

What is Zapier?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Reviews

Adam S.

Literally no reason not to use it

Likeliness to Recommend

Pros

Tracy D.

The best tool for data automation and transfer

Likeliness to Recommend

Pros

Alison K.

Easy to set up and use

Likeliness to Recommend

Pros

Most Popular Zapier Comparisons

Microsoft SQL Server

Oracle Data Integrator

Microsoft Azure Data Factory

Altova MapForce

Cleo Integration Cloud

SAP Data Services

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

iPaaS

Real Time Integration

Synchronization and Replication

Data Virtualization

Data Security

Data Quality Profiling and Cleansing

API Management and Orchestration

Metadata Management

Batch Integration

Administrative Features

Exception Handling and Notifications

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support