Zapier Customer Reviews 2025 | SoftwareReviews

Zapier

Composite Score

8.9 /10

CX Score

9.1 /10

123 Reviews Write a Review

Claim Software

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zapier won the following awards in the Data Integration category

Filter By

Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Saves Time
Trustworthy
Helps Innovate

Feature Ratings

Average 84

iPaaS

Real Time Integration

Synchronization and Replication

Data Security

Data Quality Profiling and Cleansing

Data Virtualization

API Management and Orchestration

Metadata Management

Batch Integration

Exception Handling and Notifications

Administrative Features

Vendor Capability Ratings

Average 84

Ease of Data Integration

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Zapier Reviews

Lindsie P.

Role: C-Level
Industry: Apparel
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2022

Excellent software, great features + pricing.

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Frequency of updates and quality technical support. Straight forward and easy to set up / implement basic work flows for people even at an entry level. Great variety of integrations

What is your favorite aspect of this product?

How easy it is to use on a mobile device - I do 70% of my work on a mobile or tablet for my clients.

What do you dislike most about this product?

Some of the integrations to programs are a bit useless / often “break”. I have noted that integrations with Microsoft Teams are my most problematic - I would say this is relative to Microsoft as well though as Teams is not the best communication app in my opinion.

What recommendations would you give to someone considering this product?

Watch some tutorial videos on YouTube about set up, and check what integrations / features are available to you with the current programs you are using.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Adrian U.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use, but a bit pricey!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Graphic setting part. The multitude of integrations with the applications in the market

What is your favorite aspect of this product?

The multitude of integrations with the applications in the market

What do you dislike most about this product?

The price is quite high compared to other similar products

What recommendations would you give to someone considering this product?

To make the most of all the opportunities of this application

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Daouda H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

The most complete automation tool and easy to use

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier is different from other automation products on the market because of the number of integrations it is possible to make and also the possibility to make integrations even with tools that are not in its database using APIs.

What is your favorite aspect of this product?

My favorite thing about Zapier is the ability to use the templates of existing integrations because it saves us from starting from scratch.

What do you dislike most about this product?

Zapier is a perfect and complete tool that everyone should use to save time, however its price list remains a bit high for small businesses or freelancers who are just starting out and who don't have the means

What recommendations would you give to someone considering this product?

If you want to increase your productivity and improve your output by automating certain repetitive tasks in your business, Zapier is for you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Zapier

What is Zapier?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

91 Likeliness to Recommend

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Reviews

Lindsie P.

Excellent software, great features + pricing.

Likeliness to Recommend

Pros

Adrian U.

Easy to use, but a bit pricey!

Likeliness to Recommend

Pros

Daouda H.

The most complete automation tool and easy to use

Likeliness to Recommend

Pros

Most Popular Zapier Comparisons

Microsoft SQL Server

Oracle Data Integrator

Microsoft Azure Data Factory

Altova MapForce

SAP Data Services

Cleo Integration Cloud

1
Since last award

Feature Ratings

iPaaS

Real Time Integration

Synchronization and Replication

Data Security

Data Quality Profiling and Cleansing

Data Virtualization

API Management and Orchestration

Metadata Management

Batch Integration

Exception Handling and Notifications

Administrative Features

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support