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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
5% Neutral
93% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Virtualization

85

Data Security

85

Data Quality Profiling and Cleansing

85

API Management and Orchestration

84

Metadata Management

84

Batch Integration

83

Administrative Features

83

Exception Handling and Notifications

83

Vendor Capability Ratings

Average 84

Business Value Created

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Customization

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Daouda H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

The most complete automation tool and easy to use

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier is different from other automation products on the market because of the number of integrations it is possible to make and also the possibility to make integrations even with tools that are not in its database using APIs.

What is your favorite aspect of this product?

My favorite thing about Zapier is the ability to use the templates of existing integrations because it saves us from starting from scratch.

What do you dislike most about this product?

Zapier is a perfect and complete tool that everyone should use to save time, however its price list remains a bit high for small businesses or freelancers who are just starting out and who don't have the means

What recommendations would you give to someone considering this product?

If you want to increase your productivity and improve your output by automating certain repetitive tasks in your business, Zapier is for you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sophia C S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best to integrate and automate.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We require tools to interact with one another, and rather than requiring manually written connections, we can frequently plug our software into Zapier and have it execute our processes fast and easily. Using Zapier, we save thousands of man-hours every month. We can integrate many technologies (Google Suite / Slack / Insided / Zendesk / SFDC / Pandadoc, etc.) quickly and simply. I can automate a lot of my work, so I can complete a job and know it's been checked in and sent to the appropriate coworkers without having to stop and double-check.

What is your favorite aspect of this product?

Zapier allows you to link the most popular online software solutions, saving our staff thousands of hours each month. The platform's simplicity and ease of use appeal to me. It enables me to quickly connect several software points together. It integrates with a plethora of apps via its API, requires no technical knowledge, and is simple to train and delegate to team members. Every month, we utilize it for more and more tasks.

What do you dislike most about this product?

Some small businesses are experiencing issues with Zapier integrations. Furthermore, because its pricing is based on the amount of activities, it is not the cheapest solution for the scalability of huge operations. It is heavily reliant on third-party software and the features it provides. Many methods work, but only if you know what you're searching for and where to look for it. Setup can be difficult, and the separate tools are not completely integrated into the system, making it difficult to set up and maintain at times.

What recommendations would you give to someone considering this product?

This program is highly intuitive and does not require extensive coding experience; yet, you must think about the processes; it is also very agile; nonetheless, it requires limited-scale operations; it cannot automate operations with millions of activities at low cost.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Laura M. B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic to automate your daily task.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We're using Zapier to generate form data that will be transmitted to a website for gathering. Our field operators fill out forms, which are then sent through Zapier to a document where we can view the collected data. At my firm, we've recently reduced human efforts around repetitive chores and are doing a lot of automation with Zapier API calls and automations. It has been particularly focused on data primarily and its integrations have assisted us in recovering data more quickly, it has been my go-to tool for automating my procedures.

What is your favorite aspect of this product?

Zapier is easy and is the best tool to automate your exhausting daily task and make it happen on its own. Zapier has helped me integrate and automate many marketing automation tools in my company. It has helped me shorten my work by eliminating manual intervention, with Zapier in your suite of solutions, no knowledge of code or programming languages is required to automate work across a wide range of applications and services. It is reliable and cost-effective especially when compared to adding staff or hiring custom development.

What do you dislike most about this product?

As the use of the marketing automation tool includes a lot of data moving back and forth, the degree of integrations and the limit of available APIs should be expanded. It would be fantastic if Zapier expanded its API matching capabilities so that we could have an end-to-end task in Zapier. There are a few highly specialized use situations that necessitate innovative solutions, complicating Zap construction and maintenance.

What recommendations would you give to someone considering this product?

If you require workflow automation, I recommend you to give Zapier a try, relying on Zapier capabilities has been one of the finest decisions we've made; honestly, it's a terrific integration solution and one of the only ones we could discover that would match our demands data collecting requirements.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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