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What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Security
Data Quality Profiling and Cleansing
Data Virtualization
API Management and Orchestration
Metadata Management
Batch Integration
Exception Handling and Notifications
Administrative Features
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
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Phelan M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great way to automate and integrate
Likeliness to Recommend
What differentiates Zapier from other similar products?
Super easy to use and set up integrations, there is a plethora of other tools and systems that it works alongside and it helps streamline and automate work-streams.
What is your favorite aspect of this product?
Being able to create you own rules and plug and play with inputs and outputs, it gives you flexibility to create what you need.
What do you dislike most about this product?
Working in a fast paced environment where things can change a lot of the time it can mean that the zaps you set up can break if anything changes. There is a bit of upkeep needed to ensure they work seamlessly.
What recommendations would you give to someone considering this product?
It is a great way for teams to automate repetitive tasks and be notified of changes or updates to specific tasks. There are lots of possibilities to connect with other tools which can help centralise a lot of data and information.
Pros
- Enables Productivity
- Saves Time
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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Ankita C.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Aug 2022
Awesome Automation Tool
Likeliness to Recommend
What differentiates Zapier from other similar products?
I love how easy it is to connect two systems; the triggers and actions are intuitive and exactly in line with what I want.
What is your favorite aspect of this product?
We use Zapier to combine loads of data into Google Sheets -- it helps us with data analysis and goaling, and it's made the process significantly easier.
What do you dislike most about this product?
For better or for worse, Zapier updates some of their zaps pretty frequently, and I can find that I'm using a deprecated version of a Zap without really any heads up. Once deprecated, the Zaps have a tendency to fail more often, and it's always a troubleshooting exercise -- I wish I had better notice around the deprecations.
What recommendations would you give to someone considering this product?
To use Zapier effectively, you've got to have an idea for what you want to do with it. Make sure they are tied to the systems you want before moving forward; however, Zapier is super flexible, and I highly recommend using it for your integrations.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring
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Cody D.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Great for integrating and automating processes
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier enables us to automate simple processes that individuals perform on a daily basis, freeing them up to focus on more inventive work. Zapier solves the challenge of linking many apps and pulling data from one to another. I truly like this since it's something that I believe almost everyone in technology should be aware of.
What is your favorite aspect of this product?
I enjoy how Zapier links to so many different websites. This has facilitated a smooth transition to other apps. It's also, for the most part, fairly simple to set up. I like how many apps you can link to using Zapier. It is incredibly simple to automate processes between practically all of my company's systems. It's also quite simple to convey to our clients that if they want to automate a process, they may utilize Zapier.
What do you dislike most about this product?
Our clients have reported instances of Zapiers disconnecting for no apparent reason. Using Zapier to produce records is simple: when X occurs, Y gets created. What I find more difficult is updating and removing records. Yes, this is feasible, but I normally have to take extra measures to save IDs when I create data, then seek for those IDs (usually in a google sheet or something) when I want to update/delete records.
What recommendations would you give to someone considering this product?
This is the best integration tool I have ever worked with, plus it has many more integrations available than its competitors.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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