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Zapier Logo Award Winner Product Badge
Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Security

85

Data Quality Profiling and Cleansing

85

Data Virtualization

85

API Management and Orchestration

84

Metadata Management

84

Batch Integration

84

Exception Handling and Notifications

83

Administrative Features

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Business Value Created

87

Quality of Features

87

Ease of Implementation

87

Usability and Intuitiveness

86

Ease of Customization

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Joshua M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The best to integrate and automate.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We are constantly searching for methods to increase the accuracy and timeliness of our deliveries without increasing costs or spending more time behind a desk than required. Using Zapier has not only made our most complex operations doable, but it has also made others feasible. We're using Zapier to generate form data that can be uploaded to a collecting site. Our field operators fill out forms, which are then sent through Zapier to a document where we can view the collected data.

What is your favorite aspect of this product?

To automate work across a wide range of apps and services, Zapier portfolio of products requires no knowledge of code or computer languages. It's simple to use, incredibly stable, and cost-effective (particularly when compared to increasing personnel or commissioning bespoke development), and support is prompt and actually helpful on the rare times when you need it. I enjoy how Zapier can incorporate information from various systems. It's simple to use and has a fantastic workflow; we like how we can utilize Zapier to grab information from our forms and transmit it to another platform.

What do you dislike most about this product?

There are a few highly specialized use situations that necessitate innovative solutions, complicating Zap construction and maintenance. However, I have heard from a reliable source that the Zapier development team is willing to fix these if there is enough demand from the community.

What recommendations would you give to someone considering this product?

Unless your company does not require process automation, cancel everything and join up for the free trial. You may be wondering how you managed without it for so long. Zapier is an excellent tool, and it was the only one we could find that met our data collecting requirements.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dave C.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

The easiest automation platform to work with

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

Since Zapier first launched there have been many competing products arise, but none are easy to work with.

What is your favorite aspect of this product?

I love the context Zapier provides when a Zap is not working. This really helps when troubleshooting a workflow. Most of the cheaper automation knockoffs don't offer this feature or if they do, it's not as helpful.

What do you dislike most about this product?

Cost is my biggest issue. I'm not saying that the value isn't worth it, but there are now many competing products that offer automation at a fraction of the price.

What recommendations would you give to someone considering this product?

Decide what features you need and then compare against all of the automation tools that are available. Next try out Zapier's free plan.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Stephen G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Streamline your daily tasks with automation.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

I save a lot of time by automating my company activities with Zapier. These automations keep me from forgetting or losing important information, and they spare me from repeatedly powering up and transferring data between my several gadgets. Zapier solution to our challenge is to reduce the amount of manual effort we undertake. Zapier produces a line entry in Google Sheets when an answer is captured in our video interview program, so we only have to mark one location.

What is your favorite aspect of this product?

You can develop Zaps step by step with Zapier. A novice may easily follow the instructions to set up an automated operation, or "zap," as Zapier calls it. Before proceeding, ensure that everything is operating well at each level of the automation. You don't have to wait till you've deployed your zap to debug it since you can do it right immediately. Zapier is fantastic since it connects the applications that we use the most. We use Willo for video interviews, and Zapier automatically feeds some of the information from the backend into Google Sheets.

What do you dislike most about this product?

The finest chat option that we would have loved to employ, WhatsApp for business, is not included. Second, due to the cost, firms with limited funding may not be able to take use of it. The least helpful aspect of Zapier is that you have to carefully follow the instructions to set up your "zaps" else it may be difficult to determine where you made a mistake.

What recommendations would you give to someone considering this product?

This is the best tool to integrate data and automate processes, it is a little more expensive than its competitors but they really do a good job.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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