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Zapier Logo Award Winner Product Badge
Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Security

85

Data Quality Profiling and Cleansing

85

Data Virtualization

85

API Management and Orchestration

84

Metadata Management

84

Batch Integration

84

Exception Handling and Notifications

83

Administrative Features

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Business Value Created

87

Quality of Features

87

Ease of Implementation

87

Usability and Intuitiveness

86

Ease of Customization

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Giorgi S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use but not good

Likeliness to Recommend

6 /10

What differentiates Zapier from other similar products?

Zapier has Zaps and if anything happens in service, Zapier just transfers it after receiving a zap. it's good and quite useful sometimes.

What is your favorite aspect of this product?

Zaps and if something happens, it just transfers automatically.

What do you dislike most about this product?

It can not transfer all of the past data into warehouse.

What recommendations would you give to someone considering this product?

If you want to transfer some future CRM events for example one by one, it is good, but for past events it is not good.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Acts with Integrity

kevin k.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy integrations and automate tasks.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We handle task and data entry automation. We mostly use Zapier to link LinkedIn automation tools to Google Sheets and our CRM (Active Campaign). It's also been used to send automated emails (from Google Sheet data entry). I don't have to constantly remember to update the large query in my Google Sheets financial model. Because we have daily figures, Zapier handles everything for me, saving me a lot of time every day, and everything is ready to go when I input the model.

What is your favorite aspect of this product?

It makes my life so much simpler when I need to change my excel templates on a daily basis and don't have to click refresh. Zapier may help you automate data input and other comparable operations. It's great for connecting processes across many software/tools. There is a learning curve, but it is typically simple to use, with simple exams and directions to follow.

What do you dislike most about this product?

I'm mainly satisfied with Zapier, however there are some automated activities that aren't doable or easy to put together with it. As an example, instead of adding a new column, you may update a single column in a Google Sheet row.

What recommendations would you give to someone considering this product?

Check it out if you want to automate sales operations, marketing, internal tasks, or anything else that is repetitive. If you have any queries or problems, contact their customer care. They've also been around for a while, so there are lots of outside specialists who can assist.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nelson h.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Perfect integration between applications

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

Zapier is a great tool that connects various apps. It's great for getting notified every time a customer sends me an email as well as creating event-based tickets.

What is your favorite aspect of this product?

Clear user interface guides you through what to do, Facilitates communication between multiple departments instantly, Easily helps two different online programs communicate with each other, Reduces time spent on repetitive tasks

What do you dislike most about this product?

it is necessary to have a special ability for critical thinking.

What recommendations would you give to someone considering this product?

It is ideal for any business, It allows you to perform simple orchestrations based on compatible applications and allows you to automate a common task that you would otherwise have to do manually

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

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