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Zapier Logo Award Winner Product Badge
Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Security

85

Data Quality Profiling and Cleansing

85

Data Virtualization

85

API Management and Orchestration

84

Metadata Management

84

Batch Integration

84

Exception Handling and Notifications

83

Administrative Features

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Business Value Created

87

Quality of Features

87

Ease of Implementation

87

Usability and Intuitiveness

86

Ease of Customization

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Thong K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use, quick to deploy integrations

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is the best platform to implement quick and easy integrations with multiple applications with no coding knowledge required.

What is your favorite aspect of this product?

The fact that anyone can use it to automate business processes at little cost.

What do you dislike most about this product?

Although there are a large number of integration endpoints and options, there is always room to increase the number of applications that are available for integration.

What recommendations would you give to someone considering this product?

Zapier is a perfect solution to start with for quick integrations that you may not have access to. It requires no coding knowledge and is little to no cost. The interface is very intuitive and allows for trial and error effortlessly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Great for automation, needs more apps & simplicity

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier stands out because it connects loads of apps. Like, more than most others. It's also really easy to set up without needing to know coding. But it's not just that, it's also 'bout how it can do complex tasks, making work stuff simpler for everyone.

What is your favorite aspect of this product?

What bugs me most about this product is the cost. It can get pretty steep, especially for small businesses or folks just starting out. And sometimes, it gets tricky to make it do exactly what you need. Feels like it could be more user-friendly, you know?

What do you dislike most about this product?

It is little bit complex and have no help in knowing which products to use best for my use case.

What recommendations would you give to someone considering this product?

Keep track of costs. Also, explore other options and see what all things you can use before implementing anything. You can also ask for help and the support can guide you for it,

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Nicholas G. P.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Powerful integration tool makes everything easier.

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier lets you create triggers for your work and automate repetitive tasks in a way that saves you time and money. It helps you automate your company's set quality assurance processes and reports. The process of onboarding new customers.

What is your favorite aspect of this product?

Zapier has helped me bridge the gap between the various software programs I use, saving me a lot of time each month and eliminating the need to manually enter data as a business owner. Automated pipelines are easy to create. It can do very simple to very complex automation, such as analyzing and transforming data to generate complex results.

What do you dislike most about this product?

There are certain restrictions with some software that might be addressed; I am not sure if these difficulties are solely due to Zapier constraints or to the limitations of the secondary program. I did run across some problems with some zaps, but it was mostly due to how they were configured in the root program, not Zapier; nonetheless, it took me a long to figure it out because Zapier remedies in his papers were a little hazy.

What recommendations would you give to someone considering this product?

Spend your time knowing that everything is going smoothly. Zapier makes the process very easy. There are so many apps available that it's easy to set up, and Zapier has expert coverage to help you set it up, so don't worry if you miss something. If you run into any issues, up his Zap for an affordable price.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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