Zapier Customer Reviews 2024

Zapier

Composite Score

8.9 /10

CX Score

9.1 /10

118 Reviews Write a Review

Claim Software

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Saves Time
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

iPaaS

Real Time Integration

Synchronization and Replication

Data Virtualization

Data Security

Data Quality Profiling and Cleansing

API Management and Orchestration

Metadata Management

Batch Integration

Administrative Features

Exception Handling and Notifications

Vendor Capability Ratings

Average 84

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Zapier Reviews

Siddharth M.

Role: Finance
Industry: Finance
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Apr 2023

Great for integrating non-native apps

Likeliness to Recommend

6 /10

What differentiates Zapier from other similar products?

Best to integrate 2 or more apps that do not have a native integration and/or are limited in customization options

What is your favorite aspect of this product?

Do not have to create complicated API codes and it's easy for non-developer teammates to set integrations by themselves.

What do you dislike most about this product?

Inability to run large-volume integrations at a competitive price point

What recommendations would you give to someone considering this product?

Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations.

Pros

Enables Productivity
Unique Features
Efficient Service
Client Friendly Policies

Laura I.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great but limited features

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

I think the variety of softwares you can authomate and the ease of use of the software.

What is your favorite aspect of this product?

Being able to implement it immediately, and the implementation is very simple.

What do you dislike most about this product?

Not being able to create all the automations I need for my job.

What recommendations would you give to someone considering this product?

Try it, and explore what are all the options you can have, and be aware of the limits this software will have.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Edward T.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Great for integration and improving workflow.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier, which can be coupled with practically any program, making integration and automation almost effortless. Zapier enables me to keep track of my client and welcome him by name, providing him with a positive user experience. Zapier is resolving the issue of efficiently and successfully utilizing my team's time. We should not waste time on little chores that may easily be automated. My staff can work on larger projects by automating these activities.

What is your favorite aspect of this product?

The Zapier user experience is unparalleled; everything is there in front of you; you don't need to travel anywhere to find the appropriate trigger or action. I enjoy being able to automate chores that I would typically perform by hand, since it saves me time and effort. The software is simple to use, and I like the step-by-step breakdown of what you want to accomplish. It's incredibly simple to grasp after a little practice, and having automatic lead funnels for myself and my coworkers makes my life so much easier.

What do you dislike most about this product?

Occasionally zaps break, but most of the time they are simple to repair. I'm sure it's not always Zapier fault, but it sometimes take a long time to repair breakdowns. The most inconvenient aspect is remembering to update my automations whenever I alter ad forms.

What recommendations would you give to someone considering this product?

Its services are dependable, and it offers a fantastic online community if you need assistance. Zapier provides the most user-friendly API connections for a wide range of apps and can create both basic and complicated processes.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Zapier

What is Zapier?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Reviews

Siddharth M.

Great for integrating non-native apps

Likeliness to Recommend

Pros

Laura I.

Great but limited features

Likeliness to Recommend

Pros

Edward T.

Great for integration and improving workflow.

Likeliness to Recommend

Pros

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Feature Ratings

iPaaS

Real Time Integration

Synchronization and Replication

Data Virtualization

Data Security

Data Quality Profiling and Cleansing

API Management and Orchestration

Metadata Management

Batch Integration

Administrative Features

Exception Handling and Notifications

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support