What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Security
Data Virtualization
Data Quality Profiling and Cleansing
Metadata Management
API Management and Orchestration
Batch Integration
Exception Handling and Notifications
Administrative Features
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Anish A.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Solid for your Automation Needs
Likeliness to Recommend
What differentiates Zapier from other similar products?
It works seamlessly with a BUNCH of applications through their API, no code skills are required and it is easy to teach and delegate to team members. We use it for more and more stuff every month.
What is your favorite aspect of this product?
Automate email marketing, sync with invoice sending, and outperform Facebook IA with our system based on zapier and Facebook sync. It's both increasing our value proposition and reducing costs.
What do you dislike most about this product?
Some small startups are not in sync with Zapier integrations. Also for scalability of massive operations, it's not the cheapest option since its billing is based on the volume of operations.
What recommendations would you give to someone considering this product?
You need to think about processes first but be very agile, also you need low-scale operations, you cannot automate operations with millions of actions inexpensively
Pros
- Helps Innovate
- Caring
- Acts with Integrity
- Generous Negotitation
Please tell us why you think this review should be flagged.
Kate S.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2022
Helps to organise repetitive tasks
Likeliness to Recommend
What differentiates Zapier from other similar products?
Haven't used other products yet, but Zapier was recommended by my colleagues in the industry as it is very easy to use and set up.
What is your favorite aspect of this product?
The huge integration option to choose from. I can manage almost every program that I use through them.
What do you dislike most about this product?
A bit pricy for a freelancer or student so the zapps run out quickly.
What recommendations would you give to someone considering this product?
Be ready to spend a bit more money. Set it up, test it, and enjoy it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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Ebin P.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Best Automation Software
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is great because it takes the apps that we use most and ties them together. We use Willo for video interviews and Zapier takes some information from the backend there and pulls it into Google Sheets automatically.
What is your favorite aspect of this product?
The problem that Zapier is solving for us is to consolidate the amount of manual work that we are doing. When a response is logged in our video interviewing software, Zapier creates a line entry into Google Sheets so we only have to check one place.
What do you dislike most about this product?
The least helpful thing about Zapier is that you have to make sure you follow the steps exactly to set up your "zaps" correctly, or it could take a while trying to figure out where you went wrong in the process.
What recommendations would you give to someone considering this product?
Read their instructions and docs carefully - its fairly straightforward to set up and their customer service is great when needed.
Pros
- Effective Service
- Continually Improving Product
- Enables Productivity
- Efficient Service
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