What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Security
Data Virtualization
Data Quality Profiling and Cleansing
Metadata Management
API Management and Orchestration
Batch Integration
Exception Handling and Notifications
Administrative Features
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Stephen G.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Streamline your daily tasks with automation.
Likeliness to Recommend
What differentiates Zapier from other similar products?
I save a lot of time by automating my company activities with Zapier. These automations keep me from forgetting or losing important information, and they spare me from repeatedly powering up and transferring data between my several gadgets. Zapier solution to our challenge is to reduce the amount of manual effort we undertake. Zapier produces a line entry in Google Sheets when an answer is captured in our video interview program, so we only have to mark one location.
What is your favorite aspect of this product?
You can develop Zaps step by step with Zapier. A novice may easily follow the instructions to set up an automated operation, or "zap," as Zapier calls it. Before proceeding, ensure that everything is operating well at each level of the automation. You don't have to wait till you've deployed your zap to debug it since you can do it right immediately. Zapier is fantastic since it connects the applications that we use the most. We use Willo for video interviews, and Zapier automatically feeds some of the information from the backend into Google Sheets.
What do you dislike most about this product?
The finest chat option that we would have loved to employ, WhatsApp for business, is not included. Second, due to the cost, firms with limited funding may not be able to take use of it. The least helpful aspect of Zapier is that you have to carefully follow the instructions to set up your "zaps" else it may be difficult to determine where you made a mistake.
What recommendations would you give to someone considering this product?
This is the best tool to integrate data and automate processes, it is a little more expensive than its competitors but they really do a good job.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Phelan M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great way to automate and integrate
Likeliness to Recommend
What differentiates Zapier from other similar products?
Super easy to use and set up integrations, there is a plethora of other tools and systems that it works alongside and it helps streamline and automate work-streams.
What is your favorite aspect of this product?
Being able to create you own rules and plug and play with inputs and outputs, it gives you flexibility to create what you need.
What do you dislike most about this product?
Working in a fast paced environment where things can change a lot of the time it can mean that the zaps you set up can break if anything changes. There is a bit of upkeep needed to ensure they work seamlessly.
What recommendations would you give to someone considering this product?
It is a great way for teams to automate repetitive tasks and be notified of changes or updates to specific tasks. There are lots of possibilities to connect with other tools which can help centralise a lot of data and information.
Pros
- Enables Productivity
- Saves Time
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Ankita C.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Aug 2022
Awesome Automation Tool
Likeliness to Recommend
What differentiates Zapier from other similar products?
I love how easy it is to connect two systems; the triggers and actions are intuitive and exactly in line with what I want.
What is your favorite aspect of this product?
We use Zapier to combine loads of data into Google Sheets -- it helps us with data analysis and goaling, and it's made the process significantly easier.
What do you dislike most about this product?
For better or for worse, Zapier updates some of their zaps pretty frequently, and I can find that I'm using a deprecated version of a Zap without really any heads up. Once deprecated, the Zaps have a tendency to fail more often, and it's always a troubleshooting exercise -- I wish I had better notice around the deprecations.
What recommendations would you give to someone considering this product?
To use Zapier effectively, you've got to have an idea for what you want to do with it. Make sure they are tied to the systems you want before moving forward; however, Zapier is super flexible, and I highly recommend using it for your integrations.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
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