Zapier Customer Reviews 2024

Zapier

Composite Score

8.9 /10

CX Score

9.1 /10

119 Reviews Write a Review

Claim Software

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Saves Time
Performance Enhancing

Feature Ratings

Average 84

iPaaS

Real Time Integration

Synchronization and Replication

Data Virtualization

Data Security

Data Quality Profiling and Cleansing

API Management and Orchestration

Metadata Management

Batch Integration

Exception Handling and Notifications

Administrative Features

Vendor Capability Ratings

Average 84

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Zapier Reviews

Abhishek K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Interoperable App Connections & Task Automation!

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

-Zapier supports most of the apps that we use in our day to day work. Task creation workflow is easy to use and doesn't require any coding skills. -It also supports Alexa & Google Assistant. Zapier is also available as a skill for Amazon Alexa. -Due to the wide array of supported apps, we can even use it for automating our tedious personal tasks or to receive notifications in case of certain triggers.

What is your favorite aspect of this product?

We use Zapier to connect our business apps. It not only saves time but also takes care of certain activities in our absence. I have also configured it to receive SMS on specific triggers which helps when my internet connectivity is bad or non existent.

What do you dislike most about this product?

-For creating multi-step zaps, user needs to be aware of all the conditional branches. -Alexa connection expires frequently, we have to reconnect the skill & re-login Zapier account each time.

What recommendations would you give to someone considering this product?

It's a great tool for linking various workflows from different platforms, in a true sense this is real world automation!

Pros

Helps Innovate
Reliable
Enables Productivity
Inspires Innovation

Hanifat O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

User friendly

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

User friendly

What is your favorite aspect of this product?

Integrations with third-party softwares

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Great features! I recommend

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Alex G.

Role: Operations
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Simple yet powerful automation tool!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier's unique selling point is its ease of use and versatility. It allows users to connect various apps and automate tasks without requiring extensive technical knowledge. This makes it a popular choice for businesses and individuals looking for a simple yet powerful automation tool.

What is your favorite aspect of this product?

My favorite aspect would be its ability to streamline repetitive tasks and increase efficiency. The idea of automating mundane chores and freeing up time for more creative or strategic work is incredibly appealing.

What do you dislike most about this product?

One potential drawback could be the learning curve for those who are not tech-savvy. While Zapier is designed to be user-friendly, it might require some initial effort to understand the concepts and build complex workflows. Additionally, some users have mentioned that the platform can become overwhelming with a large number of integrations and automations.

What recommendations would you give to someone considering this product?

Zapier is a versatile automation tool that can streamline repetitive tasks. To get the most out of it, start small, leverage the community, carefully consider pricing and integrations, and be aware of potential limitations. By following these tips, you can effectively use Zapier to increase efficiency and productivity in your workflow.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Zapier

What is Zapier?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Reviews

Abhishek K.

Interoperable App Connections & Task Automation!

Likeliness to Recommend

Pros

Hanifat O.

User friendly

Likeliness to Recommend

Pros

Alex G.

Simple yet powerful automation tool!

Likeliness to Recommend

Pros

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Feature Ratings

iPaaS

Real Time Integration

Synchronization and Replication

Data Virtualization

Data Security

Data Quality Profiling and Cleansing

API Management and Orchestration

Metadata Management

Batch Integration

Exception Handling and Notifications

Administrative Features

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support