Yext Logo
Yext Logo
Yext, Inc.

Yext

Composite Score
7.3 /10
CX Score
7.1 /10
Category
Yext
7.3 /10

What is Yext?

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

Company Details


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Awards & Recognition

Yext won the following awards in the Enterprise Search category

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Yext Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yext.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yext?

8% Negative
8% Neutral
84% Positive

Pros

  • Security Protects
  • Saves Time
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 84

Content Analytics

100

Audio and Video Analytics

100

AI/Machine Learning

89

Advanced/Faceted search

89

Social Network Awareness

88

Multi Format Support

87

User interface for search/retrieval

86

Processing and Indexing

84

Results Sorting

84

Content Aggregation

84

Search Query Parsers

82

Vendor Capability Ratings

Average 79

Ease of Implementation

85

Business Value Created

84

Breadth of Features

82

Availability and Quality of Training

80

Quality of Features

79

Vendor Support

78

Product Strategy and Rate of Improvement

77

Usability and Intuitiveness

77

Ease of Data Integration

76

Ease of Customization

74

Ease of IT Administration

72

Yext Reviews

Lucie T.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Sometimes so good it's overwhelming!

Likeliness to Recommend

10 /10

What differentiates Yext from other similar products?

When we conducted competitor research in this field nothing compared to YEXT. The breadth of platforms YEXT reaches and allows us to control was far beyond the next closest alternative. We have been able to set up an API so changes are made once and rolled out across countless publishers which saves our small team so much time and gives us confidence in our work.

What is your favorite aspect of this product?

The knowledge graph, analytics and reviews section. These areas give us so much insight and overview of our locations - which can be quite difficult to track ordinarily. Without YEXT our listings would be all over the place. Having them grouped on the knowledge graph with the ability to allocate folders and labels makes our life so much easier! The reviews section gives us first hand customer opinion and allows us to make real time changes to our services. Whilst analytics give us insight into the publishers we'd never usually have access to.

What do you dislike most about this product?

The rate of innovation can be overwhelming - whilst it's incredible it's sometimes moving so quickly it feels as though we are being left behind as we are a small team and can't keep up with everything. We would like to have more support in this area from our client success manager to implement these on our behalf after consultation and keep us up to date on the impact the changes have had.

What recommendations would you give to someone considering this product?

To go for it! An investment in YEXT now will save you in the future. Without YEXT our listings would be so messy, and a lot of them hijacked by outside influence. We have been able to align all of our locations in the past 3 years and streamline so much of our incorrect data. We now have so much more confidence in the publisher network that when people click on our listings we are exactly the company they are looking for. The quality of traffic to our website and the conversions from this traffic is superior to anything we received before signing up with YEXT.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jonathan A.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use and reliable

Likeliness to Recommend

10 /10

What differentiates Yext from other similar products?

The amount of data I can get from the platform

What is your favorite aspect of this product?

The amount of data and insights it is able to provide me and my team

What do you dislike most about this product?

I don’t have any dislikes

What recommendations would you give to someone considering this product?

Maybe make it a bit quicker

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2022

One of the best platforms I’ve ever used

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

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