
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 83%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Fair
- Helps Innovate
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews

Rohit B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Good product. User friendly Easy to build AI bots
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Its User Interface is human friendly and very ease to use.
What is your favorite aspect of this product?
This tools helps building chat bots very easily using predefined solutions.
What do you dislike most about this product?
Cloud application is little slow and have less feature compared to new tools in the market
What recommendations would you give to someone considering this product?
Cost saving and having allmost all required features for implementing chat bots using AI.
Pros
- Efficient Service
- Caring
- Reliable
- Performance Enhancing
Cons
- Less Generous
- Security Frustrates
Please tell us why you think this review should be flagged.

Amit G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Cost efficient, many features but weak support
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
For us being a startup, cost was the most important differentiator for us. We were trying out conversational bot for the first time hence doing a rough POC was very quick with them
What is your favorite aspect of this product?
Full of features and you can try a lot of experiments through it
What do you dislike most about this product?
The up time was bad. In the first couple of campaigns, the chat bot did not even work and their support team didn't have a clue on what went wrong
What recommendations would you give to someone considering this product?
I would suggest if cost is a constraint go for it
Pros
- Caring
- Fair
- Transparent
- Friendly Negotiation
Please tell us why you think this review should be flagged.

Dwarkadheesh Naidu I.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2024
Fantastic Product, but a bit pricey. it works well
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Best in the market today, i say
What is your favorite aspect of this product?
easy to work , no code low code , very simple and fantastic
What do you dislike most about this product?
none, but i feel the price is too high when compared with other products in the market
What recommendations would you give to someone considering this product?
try the products, you will fell in love...!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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