Yellow.ai Logo
Yellow.ai Logo
Yellow.ai

Yellow.ai

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Yellow.ai
8.2 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
81%
Conflict Resolution:
88%
Strategy & Innovation:
83%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

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7% Negative
5% Neutral
88% Positive

Pros

  • Trustworthy
  • Fair
  • Helps Innovate
  • Client Friendly Policies

Feature Ratings

Average 75

Workflow Processing

79

Intent Extraction

78

Personalized Service

77

Natural Language Processing

76

Other Integrations

76

Leads Generation

72

Learning and Adaptability

72

Artificial Intelligence Engine

72

Vendor Capability Ratings

Average 74

Business Value Created

77

Product Strategy and Rate of Improvement

77

Ease of Implementation

75

Usability and Intuitiveness

75

Quality of Features

75

Breadth of Features

75

Ease of Customization

73

Ease of Data Integration

73

Availability and Quality of Training

71

Ease of IT Administration

70

Vendor Support

69

Yellow.ai Reviews

Rohit B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Good product. User friendly Easy to build AI bots

Likeliness to Recommend

9 /10

What differentiates Yellow.ai from other similar products?

Its User Interface is human friendly and very ease to use.

What is your favorite aspect of this product?

This tools helps building chat bots very easily using predefined solutions.

What do you dislike most about this product?

Cloud application is little slow and have less feature compared to new tools in the market

What recommendations would you give to someone considering this product?

Cost saving and having allmost all required features for implementing chat bots using AI.

Pros

  • Efficient Service
  • Caring
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Security Frustrates

Amit G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Cost efficient, many features but weak support

Likeliness to Recommend

8 /10

What differentiates Yellow.ai from other similar products?

For us being a startup, cost was the most important differentiator for us. We were trying out conversational bot for the first time hence doing a rough POC was very quick with them

What is your favorite aspect of this product?

Full of features and you can try a lot of experiments through it

What do you dislike most about this product?

The up time was bad. In the first couple of campaigns, the chat bot did not even work and their support team didn't have a clue on what went wrong

What recommendations would you give to someone considering this product?

I would suggest if cost is a constraint go for it

Pros

  • Caring
  • Fair
  • Transparent
  • Friendly Negotiation

Dwarkadheesh Naidu I.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic Product, but a bit pricey. it works well

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Best in the market today, i say

What is your favorite aspect of this product?

easy to work , no code low code , very simple and fantastic

What do you dislike most about this product?

none, but i feel the price is too high when compared with other products in the market

What recommendations would you give to someone considering this product?

try the products, you will fell in love...!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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