What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
97 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Saves Time
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Natural Language Processing
Personalized Service
Other Integrations
Learning and Adaptability
Artificial Intelligence Engine
Leads Generation
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Yellow.ai Reviews
Aline M.
- Role: Public Sector
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Aug 2024
"Wonderful" Easy to use!!!
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai is a product that brings safety and is effective in its applicability. Easy handling.
What is your favorite aspect of this product?
Easy handling
What do you dislike most about this product?
A slightly polluted look
What recommendations would you give to someone considering this product?
The issue of ease of handling. Applicability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
sanhita k.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Compact and subtle software
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Its integration features
What is your favorite aspect of this product?
Low code software
What do you dislike most about this product?
Story board option should be user friendly
What recommendations would you give to someone considering this product?
Introduction of more easy made dialog flows and story board option
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Rohit B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Good product. User friendly Easy to build AI bots
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Its User Interface is human friendly and very ease to use.
What is your favorite aspect of this product?
This tools helps building chat bots very easily using predefined solutions.
What do you dislike most about this product?
Cloud application is little slow and have less feature compared to new tools in the market
What recommendations would you give to someone considering this product?
Cost saving and having allmost all required features for implementing chat bots using AI.
Pros
- Efficient Service
- Caring
- Reliable
- Performance Enhancing
Cons
- Less Generous
- Security Frustrates
Please tell us why you think this review should be flagged.
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