What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
97 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Saves Time
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Natural Language Processing
Personalized Service
Other Integrations
Learning and Adaptability
Artificial Intelligence Engine
Leads Generation
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Yellow.ai Reviews
Prafulla P.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2024
One step solution for everything CX
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The level of customisations yellow is ready to build is class apart. This makes it the best solution for any CX team that is getting built.
What is your favorite aspect of this product?
The easy to create bot flows. One can create bot flows with no tech knowledge
What do you dislike most about this product?
Their customer support needs to get better
What recommendations would you give to someone considering this product?
Don’t think twice when thinking of procuring an omnichannel CX solution. Yellow is one of the best solutions out there.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Tarun K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
good product with support system
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
variety in integration makes the chatbot versatile.
What is your favorite aspect of this product?
the chatbot is user-friendly, low-code, and provides dynamic solutions with 24/7 customer assistance to answer questions promptly.
What do you dislike most about this product?
a strong analytical tool is needed for the product.
What recommendations would you give to someone considering this product?
it is really good chatbot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Gustavo M.
- Role: Public Sector
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use, but with a lot of initial clicks.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Usability
What is your favorite aspect of this product?
Interface
What do you dislike most about this product?
Numbet of clicks
What recommendations would you give to someone considering this product?
Reduce the number of clicks
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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