What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
97 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Saves Time
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Natural Language Processing
Personalized Service
Other Integrations
Learning and Adaptability
Artificial Intelligence Engine
Leads Generation
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Yellow.ai Reviews
daniel l.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
GReat product
Likeliness to Recommend
What is your favorite aspect of this product?
cut the oprational or human task in CX
What do you dislike most about this product?
bad response of customer service
What recommendations would you give to someone considering this product?
more capabilities and other chats not also whatsapp
Pros
- Effective Service
- Saves Time
- Client Friendly Policies
- Helps Innovate
Please tell us why you think this review should be flagged.
Taranvir S.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Fantastic product for building bots!
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
One big advantage that bot studio provides is it enables the user to build bot quickly without much hassle as compared to other similar products out there in market.
What is your favorite aspect of this product?
Robust Natural language Understanding feature is what makes this product so special.
What do you dislike most about this product?
To be honest I didn't find any cons in this product
What recommendations would you give to someone considering this product?
I would definitely recommend my peers and other known ones to get their hands onto this product and deep dive into the world of bots.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kesav S.
- Role: Consultant
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
A fantastic and intuitive product.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The flexibility offered and the feature-rich platform that is very intuitive to use.
What is your favorite aspect of this product?
The product's Inbox feature
What do you dislike most about this product?
Nothing that I can recall
What recommendations would you give to someone considering this product?
A wonderful product.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
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