
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 83%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Fair
- Helps Innovate
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews

Mahesh K.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Through analysis of the Yellow-ai Chatbot
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
After five months with them, we haven't had a successful service implementation.
What is your favorite aspect of this product?
It is now five months later and we still don't have a functional product
What do you dislike most about this product?
They lie and communicate poorly to keep you on the hook with false promises.
What recommendations would you give to someone considering this product?
Al misled us about a program that doesn't work properly
Pros
- Reliable
- Performance Enhancing
- Respectful
- Acts with Integrity
Cons
- Commodity Features
- Less Caring
- Less Fair
Please tell us why you think this review should be flagged.
Stefan S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Easy and Safe Online Gatherings.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Completely integrated with Google Workspace, which facilitates collaboration and planning.
What is your favorite aspect of this product?
Not having to run software makes it easier for everyone to use.
What do you dislike most about this product?
Meeting features and durations are restricted in the free version.
What recommendations would you give to someone considering this product?
Designed for people who value simplicity and security more than sophisticated functionalities.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Caring
Cons
- Less Inspiring
Please tell us why you think this review should be flagged.

Simran S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Cutting edge AI for Streamlined Customer Support.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Complex natural language processing for intuitive interactions.
What is your favorite aspect of this product?
Includes through consumer contact analytics.
What do you dislike most about this product?
Customisation may delay development.
What recommendations would you give to someone considering this product?
Excellent for businesses in need of sophisticated automation and multi-channel support.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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