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Yellow.ai Logo
Yellow.ai

Yellow.ai

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Yellow.ai
8.2 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
81%
Conflict Resolution:
88%
Strategy & Innovation:
83%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

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7% Negative
5% Neutral
88% Positive

Pros

  • Trustworthy
  • Fair
  • Helps Innovate
  • Client Friendly Policies

Feature Ratings

Average 75

Workflow Processing

79

Intent Extraction

78

Personalized Service

77

Natural Language Processing

76

Other Integrations

76

Leads Generation

72

Learning and Adaptability

72

Artificial Intelligence Engine

72

Vendor Capability Ratings

Average 74

Business Value Created

77

Product Strategy and Rate of Improvement

77

Ease of Implementation

75

Usability and Intuitiveness

75

Quality of Features

75

Breadth of Features

75

Ease of Customization

73

Ease of Data Integration

73

Availability and Quality of Training

71

Ease of IT Administration

70

Vendor Support

69

Yellow.ai Reviews

Mahesh K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Through analysis of the Yellow-ai Chatbot

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

After five months with them, we haven't had a successful service implementation.

What is your favorite aspect of this product?

It is now five months later and we still don't have a functional product

What do you dislike most about this product?

They lie and communicate poorly to keep you on the hook with false promises.

What recommendations would you give to someone considering this product?

Al misled us about a program that doesn't work properly

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Acts with Integrity

Cons

  • Commodity Features
  • Less Caring
  • Less Fair

Stefan S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy and Safe Online Gatherings.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Completely integrated with Google Workspace, which facilitates collaboration and planning.

What is your favorite aspect of this product?

Not having to run software makes it easier for everyone to use.

What do you dislike most about this product?

Meeting features and durations are restricted in the free version.

What recommendations would you give to someone considering this product?

Designed for people who value simplicity and security more than sophisticated functionalities.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Caring

Cons

  • Less Inspiring

Simran S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Cutting edge AI for Streamlined Customer Support.

Likeliness to Recommend

8 /10

What differentiates Yellow.ai from other similar products?

Complex natural language processing for intuitive interactions.

What is your favorite aspect of this product?

Includes through consumer contact analytics.

What do you dislike most about this product?

Customisation may delay development.

What recommendations would you give to someone considering this product?

Excellent for businesses in need of sophisticated automation and multi-channel support.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

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