What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
97 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Saves Time
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Natural Language Processing
Personalized Service
Other Integrations
Learning and Adaptability
Artificial Intelligence Engine
Leads Generation
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Yellow.ai Reviews
John P.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2023
A dark horse in Ai/chatbot space.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Strong SEA language capabilities.
What is your favorite aspect of this product?
NLP and workflow builders which makes it easier for non-tech person to deploy flows easily.
What do you dislike most about this product?
NA - I believe Yellow Ai is heading to the right direction.
What recommendations would you give to someone considering this product?
If you’re looking for chatbot/Ai solution with streght on SEA language - Yellow Ai is far the best out there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Juan I.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2022
Has a good future
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The interaction
What is your favorite aspect of this product?
The colours
What do you dislike most about this product?
The speed
What recommendations would you give to someone considering this product?
The infrastructure
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Vanessa M.
- Role: Operations
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Jan 2022
Fantastic product
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Easy to use
What is your favorite aspect of this product?
Interface of the product
What do you dislike most about this product?
Sometimes is very slow
What recommendations would you give to someone considering this product?
It’s a practice product and easy to use
Pros
- Unique Features
- Friendly Negotiation
- Trustworthy
- Saves Time
Please tell us why you think this review should be flagged.
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