Yardi

Yardi Voyager

Composite Score

7.1 /10

CX Score

7.2 /10

28 Reviews Write a Review

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What is Yardi Voyager?

Yardi Voyager® is a web-based, fully integrated end-to-end platform with mobile access for larger portfolios to manage operations, execute leasing, run analytics, and provide innovative resident, tenant, and investor services.

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Yardi Voyager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yardi Voyager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

94 Plan to Renew

66 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 60%
Conflict Resolution:: 74%
Strategy & Innovation:: 67%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yardi Voyager?

16% Negative

4% Neutral

80% Positive

Pros

Respectful
Efficient Service
Effective Service
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 76

Lease Management

Accounting and Financial Management

Tenant Management

Property Management

Analytics and Reporting

Budgeting and Forecasting

Maintenance Management

Document Management

CRM Integration

Marketing Management

Mobile

Vendor Capability Ratings

Average 71

Breadth of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of Data Integration

Yardi Voyager Reviews

Lindsay D.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Yardi's "timing out" is the biggest challenge

Likeliness to Recommend

3 /10

What differentiates Yardi Voyager from other similar products?

Yardi is probably the worst system I've ever used (besides Focus). It needs a total overhaul. There are other systems that work much better, but are more expensive.

What is your favorite aspect of this product?

Payables are easy to process

What do you dislike most about this product?

Time outs.

What recommendations would you give to someone considering this product?

Don't use it unless you have a very small portfolio.

Pros

Efficient Service
Effective Service
Caring
Respectful

Cons

Wastes Time

Eric L.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Industry Standard, but Stagnant.

Likeliness to Recommend

7 /10

What differentiates Yardi Voyager from other similar products?

It is a very high-level technical product that requires training. However, once training is completed, a wealth of metrics is available.

What is your favorite aspect of this product?

Staging/Test mode

What do you dislike most about this product?

It does not always integrate well with other products. There are not many innovations due to Yardi's position as industry standard.

What recommendations would you give to someone considering this product?

This software is focused on the financial aspects of management, do further research on other products if you wish to balance the client experience.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Cons

Leverages Incumbent Status
Inhibits Innovation
Slower Product Innovation

Sean H. F.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

One of the leaders in real estate databases!

Likeliness to Recommend

10 /10

What differentiates Yardi Voyager from other similar products?

Comprehensive and offers a myriad of reporting capabilities.

What is your favorite aspect of this product?

Dashboard customization.

What do you dislike most about this product?

Menu interface can be confusing but still ahead of competing platforms.

What recommendations would you give to someone considering this product?

If you're unsure of which to choose, Yardi is a safe bet for commercial real estate portfolios.

Pros

Trustworthy
Respectful
Helps Innovate
Continually Improving Product

Yardi Voyager

What is Yardi Voyager?

Company Details

Book a Free Demo Today!

Yardi Voyager Ratings

80 Likeliness to Recommend

94 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Yardi Voyager?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Lease Management Includes contact management, rent tracking, and residential and retail leases.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Tenant Management Includes tenant screening, tenant database, and tenant portal.

Property Management Includes all aspects of logistics, distribution, inventory management, warehouse and shipping, order promising, and asset management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Budgeting and Forecasting Includes financial information access, budget projections, assessment and analysis, tax planning, and scenario planning.

Maintenance Management Includes work orders, online service requests, property maintenance, and website maintenance.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

CRM Integration Includes deep, seamless integration with CRM data and features.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Yardi Voyager Reviews

Lindsay D.

Yardi's "timing out" is the biggest challenge

Likeliness to Recommend

Pros

Cons

Eric L.

Industry Standard, but Stagnant.

Likeliness to Recommend

Pros

Cons

Sean H. F.

One of the leaders in real estate databases!

Likeliness to Recommend

Pros

Feature Ratings

Lease Management

Accounting and Financial Management

Tenant Management

Property Management

Analytics and Reporting

Budgeting and Forecasting

Maintenance Management

Document Management

CRM Integration

Marketing Management

Mobile

Vendor Capability Ratings

Breadth of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of Data Integration