Global Payments

Xenial

Composite Score

7.0 /10

CX Score

7.3 /10

7 Reviews Write a Review

Claim Software

What is Xenial?

The IRIS Restaurant POS Software Solution is an enterprise-grade, cost-effective, easy-to-use Point-of-Sale solution that helps you manage your entire restaurant enterprise. Conversational ordering makes ordering easy for guests and training fast for staff. Specials and combos automatically pop up on-screen.

Company Details

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Xenial Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 77%
Conflict Resolution:: 90%
Strategy & Innovation:: 90%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xenial?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Feature Ratings

Average 82

Payment Processing

PCI Compliance

Off Line Operations

Advanced Reporting Analytics

Loyalty Promotions Management

Kitchen Course Management

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Table Reservations Management

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Xenial Reviews

Takumi S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

It seems to me that something different than what

Likeliness to Recommend

10 /10

What differentiates Xenial from other similar products?

This has been very helpful for me to offer my services online and to be able to continue doing my other work, also I can manage the payments myself without resorting to a third party. It also seems to me that the system is quite successful with the amount of notifications it provides, I like to stay informed of anything that happens with my money.

What is your favorite aspect of this product?

It seems to me that something different from what we frequently use to make payments, it can also be used anywhere in the world so it is possible to expand business opportunities in other countries. It is possible to have several bank accounts within the system and keep track of the income of funds in a more controlled and secure way.

What do you dislike most about this product?

At present, many of the physical stores have joined the virtual store movement, because it is essential to have a digital system that allows us to offer our services and have the security that we will not fall into a scam, that is why I like and recommend XPIENT IRIS POS, because although the registration process is very simple, it also provides security for the funds that are coming to us through the platform.

What recommendations would you give to someone considering this product?

On some occasions the system has held or blocked some payments and it may take a while before releasing them. I fully understand that they are security issues, however, it can be a nuisance and even more so when you are providing a service or selling a product, since you must wait for confirmation from the XPIENT IRIS POS system.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

A bit on the costly side

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Xenial

What is Xenial?

Company Details

Need Assistance?

Xenial Ratings

83 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Xenial?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Xenial Reviews

Takumi S.

It seems to me that something different than what

Likeliness to Recommend

Pros

A bit on the costly side

Likeliness to Recommend

Pros

Feature Ratings

Payment Processing

PCI Compliance

Off Line Operations

Advanced Reporting Analytics

Loyalty Promotions Management

Kitchen Course Management

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Table Reservations Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration