Xero Inc

Xero

Composite Score

8.7 /10

CX Score

8.9 /10

102 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Saves Time
Respectful
Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Rosy O.

Role: Finance
Industry: Apparel
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2021

Easy to use, customizable, amazing rec features

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Xero allows you to manage fixed assets that can't be managed with other softwares. Xero makes you import records and transactions from the software quizbooks online using a conversion tool. The dashboard is more than clear and following very easy steps it's possible to connect bank accounts, reviewing transactions and managing bills or similar.

What is your favorite aspect of this product?

Dashboard and reconciliation features

What do you dislike most about this product?

It's recommended for small businesses so it is not efficient as other competitor of the sector.

What recommendations would you give to someone considering this product?

None I think this software is amazing. It's easier to use compared to other software on the market and if you have transactions or data to be uploaded from other software Xero makes it very easy.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Raymond K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

Suited for large businesses

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Xero is a robust accounting solution with sophisticated accounting features, ample reports, 800+ integrations, and unlimited users.

What is your favorite aspect of this product?

Xero also has the mobility and modern UI of cloud-based software.

What do you dislike most about this product?

Xero has a steep Learning curve and also its customer support poor and needs improvement

What recommendations would you give to someone considering this product?

Xero has a lot to offer for medium and large businesses or those in need of multiple users

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Magaly R.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

EXCELLENT FINANCIAL SOFTWARE.

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

The difference between Xero and other products is that it offers me security and comfort when carrying out my accounting processes, it is a cloud-based accounting software that provides me with excellent service and benefits, it differs by adapting to my needs, allowing me to work in it. same set of books regardless of where we are and regardless of the device.

What is your favorite aspect of this product?

My favorite aspect of Xero is that it offers me a simple and integrated view of my company's finances, it allows me to stay connected by keeping track of absolutely everything, from anywhere, allowing me to create invoices and create expense statements through the mobile App with total ease and security, it is very easy to use safe, and flexible.

What do you dislike most about this product?

Xero is a software that has offered me growth in my business, thanks to this platform I can keep track of my finances, control my accounting processes, expenses, accounts receivable, accounts payable, it has offered me a service at all times excellent without failures or dislikes, so far it has covered my needs and I have nothing to dislike.

What recommendations would you give to someone considering this product?

Xero offers a series of features to develop an excellent accounting process, I recommend this wonderful platform to keep track of expenses, purchase orders, bank reconciliations, billing and much more. It offers a wonderful service, it is simple, easy and safe, from anywhere and on any device with a visually pleasant interface and full development.

Pros

Fair
Helps Innovate
Continually Improving Product
Reliable

Xero

What is Xero?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Xero Ratings

86 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Xero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Rosy O.

Easy to use, customizable, amazing rec features

Likeliness to Recommend

Pros

Raymond K.

Suited for large businesses

Likeliness to Recommend

Pros

Magaly R.

EXCELLENT FINANCIAL SOFTWARE.

Likeliness to Recommend

Pros

Most Popular Xero Comparisons

Quickbooks Online

Zoho Books

FreshBooks

Wave

TallyPrime

Sage Business Cloud Accounting

2
Since last award

1
Since last award

1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement