Xero Inc

Xero

Composite Score

8.8 /10

CX Score

9.0 /10

110 Reviews Write a Review

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What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 87%
Conflict Resolution:: 91%
Strategy & Innovation:: 87%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Saves Time
Respectful
Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Ruta S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Online Accounting Program of 2023

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Xero has mobile apps unlike alternatives like Quickbooks Online.

What is your favorite aspect of this product?

I like that Xero allows me to automate repetitive accounting procedures such as AP and AR.

What do you dislike most about this product?

For the entire duration that I have been using Xero, I have never experienced any drawback.

What recommendations would you give to someone considering this product?

Ensure you implement it to streamline accounting online.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sara E.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

excellent service

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero stands out from other products in that it offers me security and convenience when managing my accounting processes. It is a cloud-based accounting program that provides me with excellent service and benefits. It stands out because it adapts to my needs, allowing me to work on the same set of books regardless of where we are and regardless of the device.

What is your favorite aspect of this product?

My favorite thing about Xero is that it gives me a simple, integrated view of my business finances, it allows me to stay connected by keeping track of absolutely everything, from anywhere, allowing me to create invoices and expense claims using the mobile app with total ease and security, it is very easy to use, secure, and flexible which is what I really need.

What do you dislike most about this product?

Xero is a program that has offered me growth in my business, thanks to this platform I can keep track of my finances, control my accounting processes, expenses, accounts receivable, accounts payable, it has offered me excellent service at all times without fail, so far I have nothing that I dislike.

What recommendations would you give to someone considering this product?

I recommend Xero because it offers a host of features to develop a wonderful accounting process. This wonderful platform for tracking expenses, purchase orders, bank reconciliations, invoicing, and much more. It offers excellent service, is simple, easy, and secure, and you can use it from anywhere and on any device. It's exactly what you need.

Pros

Acts with Integrity
Helps Innovate
Continually Improving Product
Reliable

Deepak K.

Role: Finance
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

The product is ease of use, interface is nice.

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Software is light to install at any configuration, ease to use, after sales service are good

What is your favorite aspect of this product?

Easy posting of invoices, bank transactions and reconciliation

What do you dislike most about this product?

Doesn't handle inventory management

What recommendations would you give to someone considering this product?

It's a great application for small enterprise businesses.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Xero

What is Xero?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Xero Ratings

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Xero?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Ruta S.

Online Accounting Program of 2023

Likeliness to Recommend

Pros

Sara E.

excellent service

Likeliness to Recommend

Pros

Deepak K.

The product is ease of use, interface is nice.

Likeliness to Recommend

Pros

Most Popular Xero Comparisons

Quickbooks Online

Zoho Books

FreshBooks

Wave

TallyPrime

Sage Business Cloud Accounting

1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement