Xero Inc

Xero

Composite Score

8.7 /10

CX Score

8.9 /10

103 Reviews Write a Review

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What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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2024 Emotional Footprint Champion

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Saves Time
Respectful
Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Intuitive, slick and many integrations.

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero is intuitive and offers extensive integrations with other cloud products.

What is your favorite aspect of this product?

My favourite aspect is the slick, cloud user interface which is easy to use and responsive.

What do you dislike most about this product?

The Xero Power BI connector is very limited in terms of data sets you can access.

What recommendations would you give to someone considering this product?

Pay for assistance migrating from your existing tool to take the stress away from you. Research integrations for any existing tools you use to provide services to your clients to Automate billing where applicable.

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Esha S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Xero - A powerful accounting software

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero gives us a reasonable option in contrast to Quickbooks, showing us that we will consistently have different choices. Its visual interface is exceptionally simple to use and control, which assists us with dealing with this product flawlessly now and again. It permits fledglings to create point-by-point reports and investigations for ideal conveyance to their bosses. It incorporates flawlessly with PayPal and customary banks, which makes it simple to deal with installments and buys through this product without going to some other.

What is your favorite aspect of this product?

We use Xero for accounting, bookkeeping, finance, and following income in the business. It brought plenty of requests and lucidity in the accounting and worked on the undertaking. It makes bookkeeping less overwhelming and gives us key reports with only a single tick. It permits us to have a finger on the beat and to see patterns. We can likewise pay superannuation straightforwardly from Xero which makes it truly basic and productive and try not to miss cutoff times. Generally speaking, Xero eliminates the erosion for bookkeeping and money for the executives.

What do you dislike most about this product?

Xero doesn't give warnings of changes made to the bookkeeping books, nor does it permit you to work with bookkeeping tasks that require explicit mixes to other bookkeeping programming or archive the executive's benefits that would permit you to more readily tweak your books.

What recommendations would you give to someone considering this product?

Appropriate for an independent venture to keep up with great quality accounting and get a few experiences into your numbers continuously. It works with the arrangement of Taxes and the administration and compromise of exchanges. It's straightforward, compelling, and practical. It makes bookkeeping significantly more pleasant and gives you exact numbers continuously which permits you to make a financial plan for determining. It additionally works on finance and superannuation and Tax revealing.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Tanya K.

Role: Industry Specific Role
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

One of the most secure and easy to use software

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

This accounting software is very user-friendly for every type of person.

What is your favorite aspect of this product?

It reduces the need to go looking through invoices by providing suggestions for possible matches.

What do you dislike most about this product?

Constantly being signed out and third party authentication can be an issue. Although it is a necessary precaution to ensure no one else is singing in.

What recommendations would you give to someone considering this product?

Xero is the best small business platform designed to make life better for small businesses and their advisors, and to help them grow and thrive.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Effective Service

Xero

What is Xero?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Xero Ratings

86 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Xero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Matthew D.

Intuitive, slick and many integrations.

Likeliness to Recommend

Pros

Esha S.

Xero - A powerful accounting software

Likeliness to Recommend

Pros

Tanya K.

One of the most secure and easy to use software

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement