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Xero Logo Award Winner Product Badge
Xero Inc

Xero

8.7 /10
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Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

85

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cost Revenue Tracking

82

Cash Flow Management

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Ease of IT Administration

85

Ease of Implementation

85

Usability and Intuitiveness

85

Quality of Features

85

Ease of Data Integration

84

Business Value Created

84

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Luis J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is the future of accounting

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

It is an online accounting Software raised for small business partners and accountants. It can be used on any technological tool with an Internet connection. Supplemented with more than 500 third-party business applications. Accepts multiple currencies. Can subscribe to accounting data, which approves accountants and clients to favor around finances. Xero manages all business accounting directly, plus it feasibly and positively partners with other cloud-based software, which enhances Xero's usability.

What is your favorite aspect of this product?

In particular, the data processing of the bank reconciliation course is a saving in a matter of seconds, as it connects to banks and credit cards. Xero handles world-class cloud security. Your data is properly stored in the cloud and protected. It composes well with enhancements to provide more sophisticated reporting. Unification with AI products like ReceiptBank and Approval Donkey also works well.

What do you dislike most about this product?

Some reports are too limited; referral information on checks is not available and it is complete chaos what you are allowed to put on checks, checks are illustrated in whatever odd order Xero puts them in, communication with the bank fails badly, it would be a nice option to be able to unsubscribe immediately, no 30 day wait; support is only via email. The mobile version could be improved.

What recommendations would you give to someone considering this product?

Xero is a very good product. It is solid and confidential. It is an excellent choice for reporting, bank source processing, payable balances are easy to view. It is very feasible to use and the amount of learning expectations. It is easy to train clients, plus we can send them added resources for corresponding learning by Xero. It is not suitable for small businesses as it does not offer full functionality.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

We choose Xero as the best accounting software

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

With Xero we can manage the entire accounting area of the company without any inconvenience, because it has multiple tools that allow us to control finances, invoicing, purchases, ledger and more, from the same control panel. It has an easy-to-use interface, since, in the foreground, it shows the balance, invoices payable, cash flow, all in a quick and simple view.

What is your favorite aspect of this product?

Performing bank reconciliations and transactions is very simple, as it is added automatically in the program, without the need to add the process manually. Because it is such a popular software, it allows you to integrate many other very useful programs such as Freshdesk, Quickbooks, Zoho and more. Its mobile app is fantastic, as I can have the same control of the company's finances, from the mobile and it being a cloud based software, allows the mobile and computers to take up too much space.

What do you dislike most about this product?

There are few complaints I have about the program, in general it works very well, only that their customer service could improve, as they do not respond in time to our calls, causing the solution to be postponed. For such a big and important company, they should pay more attention to their technical service department, since the automatic answers they send as a solution, are not what we expect.

What recommendations would you give to someone considering this product?

The acquisition of Xero has improved our accounting and financial profitability due to the simplicity of installation. This is a software that simplifies our accounting tasks because the creation of invoices is very easy. The user interface is dynamic and interactive. It allows us to create financial and accounting reports in a very simple way and with powerful editing capabilities. Xero is a great product to improve fluidity in the finance department.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

David Antonio O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is perfect for small businesses

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Our experience with Xero is amazing, we were able to increase the flow of payments and simplify the workflow to increase profits. It is a great accounting software that allowed us to connect directly with the bank. Xero has performed all the accounting tasks since we started our journey as a company.

What is your favorite aspect of this product?

Thanks to Xero we have been able to manage our company's accounting. We managed to automate all accounting processes, easily and reliably integrating all our cloud-based processes and the general server. Transactions are clean and fast and are automatically connected from Xero to our server.

What do you dislike most about this product?

Occasionally data tracking slows down and you have to format to be able to configure multiple currencies in real time. It does not have integrated "debtor chasing" so you have to take out a separate panel to review and track all unpaid invoices.

What recommendations would you give to someone considering this product?

Excellent for small businesses to maintain quality accounting and get real-time information about their numbers. Helps provide tax and transaction management and reconciliation. It is simple, effective and cost efficient. It makes accounting more enjoyable and gives you accurate numbers in real time so you can budget forecasts. It also simplifies payroll, retirement and tax filing.

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Client Friendly Policies

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