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Xero Logo Award Winner Product Badge
Xero Inc

Xero

8.7 /10
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Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

85

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cost Revenue Tracking

82

Cash Flow Management

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Ease of IT Administration

85

Ease of Implementation

85

Usability and Intuitiveness

85

Quality of Features

85

Ease of Data Integration

84

Business Value Created

84

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Alexander H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

No losses with Xero

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

We use this software for our company's accounting and bank reconciliation. The software is very easy to use and has nothing to do with other complicated software that has been used in the past. With Xero I can do inventory and invoicing in a few clicks and in a few steps. It is very intuitive and easy to use.

What is your favorite aspect of this product?

One feature I like, is that it has mobile access, with the same functions and tools as its web version, so we can perform operations without problems outside the office. Bank reconciliations are done almost automatically, as well as payment collections. The calculation of taxes, expenses and other calculations are done perfectly and without errors.

What do you dislike most about this product?

Sometimes it can be a little confusing that the program gives several alternatives to do the same operation. I would also like the system to have an alert to know and know the customers in arrears and late payments, in this way to carry all the information in the same program and not have to access Excel lists for this.

What recommendations would you give to someone considering this product?

It is a software that has allowed us to be much faster and more efficient in the finance department of the company. Our invoices are paid up to date, without delays; the attention given by the support department has always been excellent, answering our doubts, that is why we are satisfied with the service.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laura L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

An essential software for small businesses

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Online accounting software designed for small business owners and accountants. Available on any computer or mobile device with an Internet connection. Business financials and cash flow are updated in real time. Imports transactions from bank accounts. Unlimited user logins. Integrates with over 600 third-party trading applications. Supports multiple currencies. Data can be accessed through a single ledger, allowing accountants and clients to collaborate around financials.

What is your favorite aspect of this product?

While it may not present the kind of reports that would set it apart from the competition, it has good integration with other applications that can generally get the job done. For accountants, the customer support is good enough. There is a large community, so you can usually find the answer you need if you have a problem.

What do you dislike most about this product?

Not all useful reports are available. And you may never get them if they are not in the roadmap. I really only found one odd problem around perpetual forex revaluation that hasn't been resolved, and probably never will be. It's not critical, but it would be helpful. It does not support integration with other software.

What recommendations would you give to someone considering this product?

It is a cloud-based accounting software that connects banks, accountants, administrators and advisors from anywhere with any device with active internet. It performs all accounting tasks, from preparing general ledgers, accounts receivable, accounts payable, financial statements to payroll, taxes, bank reconciliation and inventory management. Online invoicing allows you to send the invoice by e-mail.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mohammed N.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is a better choice

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Ease of use. I really like the fact that Xero is user friendly, I didn't have to research much to learn how to use Xero.

What is your favorite aspect of this product?

I like how we can generate different kinds of financial reports within Xero.

What do you dislike most about this product?

Consolidation is bit tricky using Xero. Had to bit of a refreshing in the draft pay run each time when I make any changes in the employee pay template.

What recommendations would you give to someone considering this product?

If the business is a small to medium size, Xero is a better choice.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Caring

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