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In Partnership With SelectHub
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What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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In Partnership With SelectHub
Xero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Xero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Reconciliation
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
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Christopher P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Great web based accounting software
Likeliness to Recommend
What differentiates Xero from other similar products?
The platform is a lot more streamlined in terms of design.
What is your favorite aspect of this product?
I enjoy that it is entire web based for my application
What do you dislike most about this product?
I dislike that sometimes certain processes have a bit more of a learning curve to get going
What recommendations would you give to someone considering this product?
A great web based platform
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Great accounting ERP to help you scale accounting.
Likeliness to Recommend
Pros
- Client Friendly Policies
- Over Delivered
- Transparent
- Reliable
Cons
- Less Productive
- Less Efficient Service
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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Danae S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Use it every day
Likeliness to Recommend
What differentiates Xero from other similar products?
Adoption of accountants
What is your favorite aspect of this product?
Great integrations with other software
What do you dislike most about this product?
Bank feed unreliability
What recommendations would you give to someone considering this product?
Use the email upload feature
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Commodity Features
- Less Generous
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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