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Xero Logo Award Winner Product Badge
Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
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Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

87

Accounts Payable Purchase Orders

85

Expense Management

85

General Ledger Chart of Accounts

83

Dashboards, Analytics and Reporting

83

Reconciliation

83

Integration APIs

82

Cash Flow Management

81

Cost Revenue Tracking

81

Budgeting Forecasting

79

Project Accounting

79

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

85

Ease of Implementation

83

Ease of Data Integration

83

Business Value Created

83

Ease of Customization

81

Breadth of Features

80

Vendor Support

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Christopher P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great web based accounting software

Likeliness to Recommend

7 /10

What differentiates Xero from other similar products?

The platform is a lot more streamlined in terms of design.

What is your favorite aspect of this product?

I enjoy that it is entire web based for my application

What do you dislike most about this product?

I dislike that sometimes certain processes have a bit more of a learning curve to get going

What recommendations would you give to someone considering this product?

A great web based platform

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Great accounting ERP to help you scale accounting.

Likeliness to Recommend

8 /10

Pros

  • Client Friendly Policies
  • Over Delivered
  • Transparent
  • Reliable

Cons

  • Less Productive
  • Less Efficient Service
  • Leverages Incumbent Status

Danae S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Use it every day

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Adoption of accountants

What is your favorite aspect of this product?

Great integrations with other software

What do you dislike most about this product?

Bank feed unreliability

What recommendations would you give to someone considering this product?

Use the email upload feature

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Commodity Features
  • Less Generous
  • Leverages Incumbent Status

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