XE Logo
XE Logo
XE.com

XE

Composite Score
7.4 /10
CX Score
7.5 /10
Category
XE
7.4 /10

What is XE?

XE is a trusted currency authority. It offers the XE Currency Converter, XE Currency Apps, XE Trade Money Transfers, and XE Currency Data.

Company Details


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XE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on XE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
84%
Negotiation and Contract:
81%
Conflict Resolution:
87%
Strategy & Innovation:
96%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love XE?

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5% Negative
21% Neutral
74% Positive

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 80

Multi Currency

87

Currency Exchange Market Management

85

Banking Risk Management

85

Currency Quotes

83

Margin Management

81

Trade Management

79

Currency Conversion

79

Analytics and Reporting

78

Portfolio Management

77

Collateral Management

74

Stock Management

74

Vendor Capability Ratings

Average 78

Ease of Implementation

87

Ease of Data Integration

82

Usability and Intuitiveness

80

Quality of Features

79

Business Value Created

78

Ease of IT Administration

77

Vendor Support

76

Ease of Customization

75

Availability and Quality of Training

75

Breadth of Features

74

Product Strategy and Rate of Improvement

72

XE Reviews

Anne H.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Efficient and cost effective foreign payments

Likeliness to Recommend

9 /10

What differentiates XE from other similar products?

Exchange rates are very competitive and the set-up process is very secure. Customer service is very attentive.

What is your favorite aspect of this product?

Currency exchange rates are competitive, and better than we were getting with our bank. We had been using American Express FXIP but Amex discontinued this service. I'm happy to find a secure and reliable alternative, although Amex rates were better and we received membership points for foreign transfers. I feel very confident that these transactions are secure.

What do you dislike most about this product?

It's impossible to send a set amount in a foreign currency, so if you're looking to send a foreign currency amount, you have to calculate the amount in local currency first with the quoted exchange rate. It still works, but requires more effort and a bit of math.

What recommendations would you give to someone considering this product?

It's a very reliable service with good exchange rates, although settlement times seem a bit slower than they were using AMEX FXIP (discontinued). I've made quite a few transactions in the past couple of months since we started using Xe.com, and I feel confident that it's a secure and reliable service.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

michael b.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Set up terribly cumbersome and not intuitive

Likeliness to Recommend

6 /10

What differentiates XE from other similar products?

It seems to have slightly higher charges and lower rates than some competitors.

What is your favorite aspect of this product?

Easy to find quotes

What do you dislike most about this product?

Fees higher than competitors

What recommendations would you give to someone considering this product?

Shop around.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Cons

  • Less Efficient Service
  • Less Effective Service
  • Commodity Features

Greg L.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Incredibly easy to use. Great UI.

Likeliness to Recommend

10 /10

What differentiates XE from other similar products?

I don't know enough to comment but it is simple to use and our needs are basic.

What is your favorite aspect of this product?

Simplicity.

What do you dislike most about this product?

Nothing at all, not a thing.

What recommendations would you give to someone considering this product?

None to give.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service