What is XE?
XE is a trusted currency authority. It offers the XE Currency Converter, XE Currency Apps, XE Trade Money Transfers, and XE Currency Data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 84%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 96%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love XE?
Pros
- Continually Improving Product
- Includes Product Enhancements
- Appreciates Incumbent Status
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Currency
Currency Exchange Market Management
Banking Risk Management
Currency Quotes
Margin Management
Trade Management
Currency Conversion
Analytics and Reporting
Portfolio Management
Collateral Management
Stock Management
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
XE Reviews
Anne H.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2023
Efficient and cost effective foreign payments
Likeliness to Recommend
What differentiates XE from other similar products?
Exchange rates are very competitive and the set-up process is very secure. Customer service is very attentive.
What is your favorite aspect of this product?
Currency exchange rates are competitive, and better than we were getting with our bank. We had been using American Express FXIP but Amex discontinued this service. I'm happy to find a secure and reliable alternative, although Amex rates were better and we received membership points for foreign transfers. I feel very confident that these transactions are secure.
What do you dislike most about this product?
It's impossible to send a set amount in a foreign currency, so if you're looking to send a foreign currency amount, you have to calculate the amount in local currency first with the quoted exchange rate. It still works, but requires more effort and a bit of math.
What recommendations would you give to someone considering this product?
It's a very reliable service with good exchange rates, although settlement times seem a bit slower than they were using AMEX FXIP (discontinued). I've made quite a few transactions in the past couple of months since we started using Xe.com, and I feel confident that it's a secure and reliable service.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
michael b.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2022
Set up terribly cumbersome and not intuitive
Likeliness to Recommend
What differentiates XE from other similar products?
It seems to have slightly higher charges and lower rates than some competitors.
What is your favorite aspect of this product?
Easy to find quotes
What do you dislike most about this product?
Fees higher than competitors
What recommendations would you give to someone considering this product?
Shop around.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Cons
- Less Efficient Service
- Less Effective Service
- Commodity Features
Please tell us why you think this review should be flagged.
Greg L.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2022
Incredibly easy to use. Great UI.
Likeliness to Recommend
What differentiates XE from other similar products?
I don't know enough to comment but it is simple to use and our needs are basic.
What is your favorite aspect of this product?
Simplicity.
What do you dislike most about this product?
Nothing at all, not a thing.
What recommendations would you give to someone considering this product?
None to give.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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