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Wufoo Logo
SurveyMonkey

Wufoo

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Wufoo
8.1 /10

What is Wufoo?

Build custom online forms that you can use to collect data, payments and to automate your workflows.

Company Details


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Awards & Recognition

Wufoo won the following awards in the Online Forms category

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Wufoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wufoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
90%
Conflict Resolution:
90%
Strategy & Innovation:
87%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wufoo?

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3% Negative
12% Neutral
85% Positive

Pros

  • Client's Interest First
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Security

88

Drag and Drop Design

87

State Transformation

87

APIs and Integration

86

Workflow Automation

86

Electronic Signatures

83

Mobility

82

Field Configuration and Customization

81

Data Analysis and Survey Function

81

Version Management

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Data Integration

85

Ease of Customization

85

Business Value Created

85

Quality of Features

85

Ease of Implementation

83

Vendor Support

81

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Wufoo Reviews

Folashade A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Wufoo gets the basics right without complexities.

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

Robust analytics and reporting feature which aids to keep track of critical metrics such as page views, average time spent to complete form, number of entries and the list goes on. All of the aforementioned, i am able to access despite little to no coding knowledge.

What is your favorite aspect of this product?

Wufoo provides sales lead generation templates , running into hundreds. These templates have forever served multiple lead management use cases for me and i have found them to be a reliable head start for my teams data collection campaigns though surveys.

What do you dislike most about this product?

strange name this product has but it meets all of my needs, as far as data collection is concerned.

What recommendations would you give to someone considering this product?

We majorly have always used Wufoo for lead generation purposes . For this purpose, it does a good job. i may not necessarily vouch for other use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tamar R.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Had made it super easy to create any type of forms

Likeliness to Recommend

9 /10

What differentiates Wufoo from other similar products?

With the aid of this one-of-a-kind app available on the market, we can quickly create distinctive web forms that we can use to accept payments, gather data, automate processes, and, of course, save money and a significant amount of time that we had to spend on the administration and creation of paper agreements to get them signed.

What is your favorite aspect of this product?

The options are practically endless because of the integration with numerous other programs. The ability to easily build a new form and send it out or attach it swiftly to get outcomes is a significant plus. For some instances, the addition of the option to accept money within our forms for booking or even class enrollment is incredibly helpful.

What do you dislike most about this product?

If I compare it to my last form builder, the system looks somewhat out of date and awkward but its powerful features always force me to stay here and use Wufoo. Because of the outdated design and slow browser speed, things can become unclear when working with larger forms or reports.

What recommendations would you give to someone considering this product?

Wufoo may simply replace any web platform you are already using because it provides a WYSIWYG builder with a pluggable script that allows you to rapidly embed any form and easily design any type of form. You will also especially love the tool that will let you add mouseover suggestions for questionnaire forms.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Lisa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Assist in creating formal-looking forms quickly

Likeliness to Recommend

9 /10

What differentiates Wufoo from other similar products?

One of the main motives we have crossed Wufoo as our form builder is the simplicity with which forms can be readily created with sophisticated bifurcation and semantics. In addition to that, it is quite simple to use it also offers some amazing features, such as the ability to set a cap on the amount of form submissions.

What is your favorite aspect of this product?

I adore how simple this stuff is to use. I can quickly put together a professional form and discover it all in a user-friendly layout. I particularly appreciate how simple it has been made by Wufoo to include forms on our website. There are many options and the adaptability it offers during form creation is really admirable. This makes a significant difference when creating forms.

What do you dislike most about this product?

The user interface is straightforward to use, however, it also has certain shortcomings: it isn't readily modifiable. It is beginning to feel stale and isn't responding as well as it should. With sophisticated structures, forms and reports are not as strong or effective as I have anticipated.

What recommendations would you give to someone considering this product?

Wufoo is unquestionably a great option if you're seeking a decent form builder. The appearance of your forms can also be readily customized if you fully understand what you're doing with CSS. Wufoo makes it simple to appropriately personalize the appearance of a single form while preserving a uniform appearance across forms.

Pros

  • Unique Features
  • Efficient Service
  • Caring
  • Saves Time

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