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Wufoo Logo
SurveyMonkey

Wufoo

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Wufoo
8.1 /10

What is Wufoo?

Build custom online forms that you can use to collect data, payments and to automate your workflows.

Company Details


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Awards & Recognition

Wufoo won the following awards in the Online Forms category

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Wufoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wufoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
90%
Conflict Resolution:
90%
Strategy & Innovation:
87%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wufoo?

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3% Negative
12% Neutral
85% Positive

Pros

  • Client's Interest First
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Security

88

Drag and Drop Design

87

State Transformation

87

APIs and Integration

86

Workflow Automation

86

Electronic Signatures

83

Mobility

82

Field Configuration and Customization

81

Data Analysis and Survey Function

81

Version Management

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Data Integration

85

Ease of Customization

85

Business Value Created

85

Quality of Features

85

Ease of Implementation

83

Vendor Support

81

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Wufoo Reviews

Ronald B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great product for easy info/data implementation!

Likeliness to Recommend

9 /10

What differentiates Wufoo from other similar products?

I think this is a very straightforward product.

What is your favorite aspect of this product?

Easy to integrate!

What do you dislike most about this product?

At time of most use, could have been better to have more features available.

What recommendations would you give to someone considering this product?

Great product-easy to use and implement!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

DEANN B.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Amazing form and survey builder

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

You can do so much more and create so many more types of questions and responses with woofu

What is your favorite aspect of this product?

How easy it is to build. Question upon question based upon the users response like a Pandora's box

What do you dislike most about this product?

If I'm in need of a question I have to email it, wait for them to respond and I tend to learn better when I can walk through it with someone on the phone

What recommendations would you give to someone considering this product?

It is most definitely worth it, especially if you can have someone show you how to use it to get a good start

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Kayla C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product! User friendly and customizable!

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

The customizable capacity.

What do you dislike most about this product?

I dislike some of the graphics and color choices which can't be customized or couldn't be, but this is overall not important. I will say IT was somewhat hard to reach sometimes.

What recommendations would you give to someone considering this product?

Explore it and take advantage of the customization options. It's highly efficient and user friendly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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