Wufoo Logo Award Winner Product Badge
Wufoo Logo Award Winner Product Badge
SurveyMonkey

Wufoo

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Wufoo
8.0 /10

What is Wufoo?

Build custom online forms that you can use to collect data, payments and to automate your workflows.

Company Details


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Awards & Recognition

Wufoo won the following awards in the Online Forms category

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Wufoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wufoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

4
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wufoo?

3% Negative
13% Neutral
84% Positive

Pros

  • Client's Interest First
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Security

87

Drag and Drop Design

87

State Transformation

86

APIs and Integration

85

Workflow Automation

85

Electronic Signatures

83

Mobility

82

Version Management

81

Data Analysis and Survey Function

81

Field Configuration and Customization

81

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Customization

84

Ease of Data Integration

84

Business Value Created

84

Quality of Features

83

Ease of Implementation

83

Breadth of Features

80

Vendor Support

79

Ease of IT Administration

78

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

76

Wufoo Reviews

Kendal R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use and a fair price.

Likeliness to Recommend

5 /10

What differentiates Wufoo from other similar products?

It is more user friendly than some

What is your favorite aspect of this product?

Drag and drop

What do you dislike most about this product?

Back end looks old

What recommendations would you give to someone considering this product?

Cost effective and fits needs

Pros

  • Generous Negotitation
  • Reliable
  • Effective Service
  • Client's Interest First

Cons

  • Wastes Time
  • Less Friendly Negotiation

Ronnie V.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Powerful Form Creation with Slight Datedness

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

Integration and ease of use. If you need a powerful Form Builder and can look past the datedness of the backend Wufoo is a great choice. The ability to customize is limitless.

What is your favorite aspect of this product?

The ability to easily create forms, with advanced branching and logic is one of the main reasons we have stayed with Wufoo as our form builder. The tie-in with many other apps like MailChimp, Zapier and webhooks makes the possibilities almost limitless. The user interface is basic and easy to use, it could use some updating. The power to quickly create a new form with minimal fuss and be able to embed or send it out quickly to gain results is a big plus. No matter what web platfor you use for your website, they provide the embeddable code to easily embed any form, whether you use WordPress, Custom HTML or even a WYSIWYG builder like Wix etc.

What do you dislike most about this product?

The platform is starting to feel a little dated and clunky compared to some of the other form software out there. The ability to stylize & even report needs an update. The user interface is basic and easy to use, yet it is lacking at the same time. It is starting to feel dated and not as responsive as it should. When dealing with larger forms or reports things can get confusing due to the dated layout and lack of responsiveness within the browser. Reports are not as robust or powerful as one would hope for with complex forms. The report builder needs a vast overhaul to help make pulling the data in a visual way easier, no major updates.

What recommendations would you give to someone considering this product?

If you need a powerful Form Builder and can look past the datedness of the backend Wufoo is a great choice. The ability to customize is limitless.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Under Delivered

Joanna K.

  • Role: Human Resources
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great option for filling out forms!

Likeliness to Recommend

9 /10

What differentiates Wufoo from other similar products?

The product is similar to Survey Monkey but Wufoo is extremely easy to use, has a non-profit discount available and allows you to have as many survey/forms as you need under 1 log in. This is great for HR employees who are needing candidates, employees or new hires to fill out information or complete a survey. This software is used daily for our call center candidates to complete a quick survey and also was used during the COVID 19 Pandemic to gather and send out updated health information to current employees.

What is your favorite aspect of this product?

My favorite aspect is how easy it is to build the templates out due to the many pre-set templates and also I love that all I need to send it out is a link.

What do you dislike most about this product?

Neither for personal or business use have I run into any issues or needed a feature that was not available to me. I could see a company with a complex business need maybe needing something more advanced but for majority of companies this will be a great platform that could be used.

What recommendations would you give to someone considering this product?

I would recommend scheduling a tutorial with the great client service representatives who can walk you through the product. If you are a non-profit this is going to be the best price you will find! If you are looking for a way to gather data, send questionnaires, or receive employee feedback this will be a great option at a great price.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

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