Wufoo Logo
Wufoo Logo
SurveyMonkey

Wufoo

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Wufoo
8.1 /10

What is Wufoo?

Build custom online forms that you can use to collect data, payments and to automate your workflows.

Company Details


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Awards & Recognition

Wufoo won the following awards in the Online Forms category

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Wufoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wufoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
90%
Conflict Resolution:
90%
Strategy & Innovation:
87%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wufoo?

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3% Negative
12% Neutral
85% Positive

Pros

  • Client's Interest First
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Security

88

Drag and Drop Design

87

State Transformation

87

APIs and Integration

86

Workflow Automation

86

Electronic Signatures

83

Mobility

82

Field Configuration and Customization

81

Data Analysis and Survey Function

81

Version Management

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Data Integration

85

Ease of Customization

85

Business Value Created

85

Quality of Features

85

Ease of Implementation

83

Vendor Support

81

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Wufoo Reviews

Malcolm D. C.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Awesome technology and amazing customer service

Likeliness to Recommend

8 /10

What differentiates Wufoo from other similar products?

Customer service, product functionality and technology.

What is your favorite aspect of this product?

Be able to use internal forms.

What do you dislike most about this product?

Our total investment.

What recommendations would you give to someone considering this product?

Great customer service and technology

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Includes Product Enhancements

Mattie L.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Multi Problem Solver

Likeliness to Recommend

5 /10

What differentiates Wufoo from other similar products?

User mobility and efficient use of time.

What is your favorite aspect of this product?

Work flow automation.

What do you dislike most about this product?

Needs more templates and boxed solution forms.

What recommendations would you give to someone considering this product?

View the entire technology before jumping in and creating.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Jessica S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use! Fantastic product @ great prices!!!

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

I feel like you get more for you money.

What is your favorite aspect of this product?

How easy it is to set up forms.

What do you dislike most about this product?

The disorganization of forms once created.

What recommendations would you give to someone considering this product?

Try the free version. You have nothing to lose!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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