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Wufoo Logo
SurveyMonkey

Wufoo

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Wufoo
8.1 /10

What is Wufoo?

Build custom online forms that you can use to collect data, payments and to automate your workflows.

Company Details


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Awards & Recognition

Wufoo won the following awards in the Online Forms category

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Wufoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wufoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
90%
Conflict Resolution:
90%
Strategy & Innovation:
87%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wufoo?

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3% Negative
12% Neutral
85% Positive

Pros

  • Client's Interest First
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Security

88

Drag and Drop Design

87

State Transformation

87

APIs and Integration

86

Workflow Automation

86

Electronic Signatures

83

Mobility

82

Field Configuration and Customization

81

Data Analysis and Survey Function

81

Version Management

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Data Integration

85

Ease of Customization

85

Business Value Created

85

Quality of Features

85

Ease of Implementation

83

Vendor Support

81

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Wufoo Reviews

Deborah T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great tool for creating web forms

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

What is unique about Wufoo is it is full of features that helps us to create forms for our business. It has huge of templates and i love that all forms created are mobile responsive and highly customizable. Also, what makes Wufoo different from other similar program because it is focused on business processes like payment processing, It has excellent support and s the simplest form builder i have come across.

What is your favorite aspect of this product?

It is easy to create forms with a user-friendly interface. It has helped us gather data we need easily. I like its customizable themes and templates to choose from. It also provides high level of security to protect our data from hackers. With the drag and drop, i can easily add, remove form fields. We were amazed by the ease of embedding forms into any website.

What do you dislike most about this product?

I dislike that it provides limited features and functionality on the free plan.

What recommendations would you give to someone considering this product?

Wufoo scales as the demands for growth in forms increases. Its simplicity of creating forms is amazing. I highly recommend it for all types of business that desire to build web forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ANjali G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Convinent and Worth it, but has no free trials.

Likeliness to Recommend

7 /10

What differentiates Wufoo from other similar products?

Payment gateway availability has made this software stand out. Plus drag and drop feature works amazingly well with the forms.

What is your favorite aspect of this product?

My personal favorite is payment gateways along with how we can ensure certain amounts could be set prior to the form submission.

What do you dislike most about this product?

No free trial is something I dislike about the software. Also, its relatively costlier than other alternatives available in the market.

What recommendations would you give to someone considering this product?

I work in an organization where charity forms, registration forms are made quite offen. If you are also one of those organizations then one must try this software. It will understand your business more than you would.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Lisa J.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use.

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

Great company

What is your favorite aspect of this product?

Works well

What do you dislike most about this product?

I don't dislike anything

What recommendations would you give to someone considering this product?

Try and see for yourself

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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