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Workplace from Meta

Composite Score
8.1 /10
CX Score
8.5 /10
Workplace from Meta
8.1 /10

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details


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Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

90 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

0% Negative
3% Neutral
97% Positive

Pros

  • Trustworthy
  • Respectful
  • Appreciates Incumbent Status
  • Saves Time

Feature Ratings

Average 82

Video Conferencing

85

Audio Conferencing VoIP

83

Instant Messaging

83

Screen Share

82

Audio Conferencing Call in Bridge

82

Audio Controls

81

File Transfer

80

Keyboard Mouse Control

79

Application Share

77

Virtual Whiteboard

77

Facilitator Functions

76

Vendor Capability Ratings

Average 80

Business Value Created

84

Quality of Features

84

Ease of Implementation

80

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Vendor Support

76

Workplace from Meta Reviews

Joey H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Single internal communication platform.

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

It allows us to carry out surveys effectively thanks to its integration with SurveyMonkey. It offers a very interesting function such as the Draft For function that allows you to create publications quickly with ease.

What is your favorite aspect of this product?

It has a simple and easy to use interface, similar to Facebook. It helps us to communicate daily, to keep the use of our social networks active, it allows us to broadcast live events/celebrations in a very fun way without forgetting the professional aspect.

What do you dislike most about this product?

It works very well, and I feel very comfortable sharing information through this platform.

What recommendations would you give to someone considering this product?

Workplace is a useful internal communication platform for any company (regardless of its size) that needs to make live broadcasts to provide any type of information instantly, without complications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dareck M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Excellent capacity to publish.

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Workplace ensures and encourages collaboration through the integration of group chat and instant messaging. Employees can respond in real time using the chat tool, and project groups are encouraged to have productive conversations. You can post an unlimited number of photos and videos.

What is your favorite aspect of this product?

I like Workplace for the following reasons: You can access your work chat from any location and at any time with the desktop program and the phone application. You can use the audio and video calling feature to communicate with team members. You can use this chat to send messages, files or any other document related to your work. To see your previous chats, you can use keywords to search for them.

What do you dislike most about this product?

The format for bulk uploading data from a spreadsheet to Workplace can be challenging and requires IT involvement. This procedure may be easier. Video playback functionality could be improved.

What recommendations would you give to someone considering this product?

I recommend Meta's Workplace, it allows you to share files and communicate with coworkers through chat, voice calls and video calls. For online meetings, you can use the chat system. In group conversations, you can add a profile picture, description, and pin message.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ismail D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Content sharing and live video.

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Meta's Workplace allows you to centralize policies, roles, and training resources. Communications teams can easily create positions for key executives within the organization, reducing the amount of paperwork required to launch campaigns. To assess and report on ROI, analytics are provided to track campaign progress, usage numbers, and top results.

What is your favorite aspect of this product?

I like Workplace is a valuable tool to improve communication: It is a workplace to maintain unity, you can share information with everyone involved. To keep the flow of engagement and increase employee interactions, facilitate conversations in an appreciated way. You can bring everyone in your organization together on one platform, track their influence, and group them into one community. You can make high-quality phone or video calls, individually or in groups, using Workplace from Meta, which can be accessed through the desktop web, mobile app, and portal.

What do you dislike most about this product?

The Chat option is not that reliable, sometimes it does not work to delete sent comments.

What recommendations would you give to someone considering this product?

Workplace is recommended for: Connect all employees with the information they need, whether they're in the office, with clients, at home, or on the go. You can use the surveys they provide as a route to learn about employee engagement within the company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing