Facebook

Workplace from Meta

Composite Score

8.6 /10

CX Score

8.8 /10

78 Reviews Write a Review

Claim Software

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Efficient Service
Trustworthy
Saves Time

Feature Ratings

Average 83

Instant Messaging

Voice and Video Collaboration

Search

Notifications

File Sharing Collaboration

Granular Access Management

Document Collaboration

Cross Platform Support

Integration With Productivity Tools

Task Management

Screen Sharing

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.6

View Workplace from Meta in this category (opens in a new tab)

Digital Workplace

Score 8.6

View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Chirag A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Stellar Product

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Ease of use

What is your favorite aspect of this product?

Features considering the cost

What do you dislike most about this product?

Less integration options

What recommendations would you give to someone considering this product?

Good product to improve efficiency and collaboration

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Anushree Arun S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Decent product!

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

Meta Technology and Service

What is your favorite aspect of this product?

New Productive Features

What do you dislike most about this product?

Lack of usability

What recommendations would you give to someone considering this product?

Consider other products in the market, as well, before making a decision.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sean S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Driving Better Decisions Through Workplace

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Workplace empowers organizations through features such as structured groups/teams that provide a home base for departments and projects, and intuitive chat that allows for quick conversations or direct messaging. The organization centralizes documentation through posts and wikis for knowledge sharing. Efficient remote meetings, training, and updates are possible through live video. Analytics identify engagement levels across the organization.

What is your favorite aspect of this product?

Workplace has enabled breaking down silos and aligning more tightly with business teams on data initiatives. Data governance policies can be shared, feature requests collected, updates broadcasted, and timely discussions held. Transparency and engagement are greatly enhanced by using Workplace in addition to email. This proactive approach allows for meeting needs rather than reacting after decisions have been made.

What do you dislike most about this product?

The main challenges with Workplace are related to change management rather than technical capability. Driving adoption across an organization can be difficult, so stakeholder buy-in, training, and internal promotion are crucial. To ensure constructive engagement, establish governance protocols upfront.

What recommendations would you give to someone considering this product?

Workplace provides a vehicle to influence decision-making through better collaboration with business leaders. It brings order to cross-department coordination to drive alignment. Despite onboarding hurdles, the tool fuels the inclusive culture that progressives need.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Workplace from Meta

What is Workplace from Meta?

Company Details

Need Assistance?

Awards & Recognition

Workplace from Meta Ratings

87 Likeliness to Recommend

95 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Search The system can search an entire body of a document for a keyword or phrase.

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Digital Workplace

Workplace from Meta Reviews

Chirag A.

Stellar Product

Likeliness to Recommend

Pros

Anushree Arun S.

Decent product!

Likeliness to Recommend

Pros

Sean S.

Driving Better Decisions Through Workplace

Likeliness to Recommend

Pros

Most Popular Workplace from Meta Comparisons

Zoho Cliq

Hive

Flock

Salesforce Chatter

Mattermost

Zulip

2
Since last award

Feature Ratings

Instant Messaging

Voice and Video Collaboration

Search

Notifications

File Sharing Collaboration

Granular Access Management

Document Collaboration

Cross Platform Support

Integration With Productivity Tools

Task Management

Screen Sharing

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support